Feedback
Business

Judge Rejects Yelp Shareholder Suit Alleging Favoritism, Fake Reviews

A judge has dismissed a lawsuit by Yelp shareholders who claimed they were fraudulently misled about the authenticity and quality of its reviews, and whether Yelp manipulated those reviews to favor paying advertisers.

In a Nov. 24 decision, U.S. District Judge Jon Tigar in San Francisco said reasonable investors would understand that not all Yelp reviews are real, particularly given the company's admission that its technology to screen user-generated content for its website is not foolproof.

Businesses Go After Customers Who Post Bad Online Reviews 1:53

The judge also found no showing of an intent to defraud, including over sales by Chief Executive Jeremy Stoppelman and other insiders of tens of millions of dollars of Yelp stock at allegedly inflated prices.

Tigar in April dismissed an earlier version of the complaint, which sought class-action status. He said the plaintiffs cannot sue again because any amendment would be "futile."

Yelp lets users rate restaurants and other businesses on a five-star scale. Positive reviews can aid sales and negative reviews can harm a business, especially if viewers perceive the reviews as unbiased.

Fake Online Reviews: Here Are Some Tips for Detecting Them

Shareholders led by Joseph Curry accused Yelp of inflating its share price by falsely touting the reliability of its reviews, as part of a calculated strategy to extort businesses into buying ads or making payments in exchange for removing bad or fake reviews.

Yelp's share price fell 18 percent over three days in April 2014, when the Federal Trade Commission revealed 2,046 complaints over five years against the San Francisco-based company.

But the judge said only 11 of the complaints accused Yelp of offering to manipulate reviews in exchange for fees, a small number "compared to the tens of millions of reviews hosted by Yelp."

Amazon lawsuit questions reliability of online customer reviews 3:00

He also said Yelp's use of "community managers, scouts, and ambassadors" to supplement its automated screening "does not indicate that Yelp's directors and officers knew that any significant number of reviews were not authentic or first-hand, beyond what defendants represented to the public."

Shawn Williams, a lawyer for the plaintiffs, did not immediately respond on Friday to requests for comment. Yelp and its lawyer Gilbert Serota did not immediately respond to similar requests.