Starbucks, known for its worker-friendly policies such as providing health benefits and stock purchase options, told employees Thursday that it would change scheduling practices after a New York Times story featured a barista who was struggling with erratic hours and a grueling commute.
“Taking care of our partners is a responsibility I take very personally,” wrote Cliff Burrows, group president for the U.S., the Americas and the Teavana division, in an email to employees. “I was troubled to read a New York Times story this morning regarding scheduling challenges one partner, Jannette, faced as she strives to balance work while also pursuing a college degree and raising her son.” The piece detailed Jannette Navarro’s scramble to work last-minute schedules while finding care for her 4-year-old son and commuting three hours. The coffee giant said that starting immediately, it would require all shifts to be posted at least a week in advance, bar required back-to-back closing and opening shifts, update scheduling software for more consistent schedules, and try to transfer workers with commutes longer than an hour to stores closer to their homes.
— Margaret Santjer
First published August 14 2014, 5:06 PM