updated 3/4/2007 5:44:19 PM ET 2007-03-04T22:44:19

A problem with a computerized reservation system caused delays for US Airways passengers Sunday at the airline’s largest hub, airline officials said.

  1. Don't miss these Travel stories
    1. Lords of the gourd compete for Punkin Chunkin honors

      With teams using more than 100 unique apparatuses to launch globular projectiles a half-mile or more, the 27th annual World Championship Punkin Chunkin event is our pick as November’s Weird Festival of the Month.

    2. Airports, airlines work hard to return your lost items
    3. Expert: Tourist hordes threaten Sistine Chapel's art
    4. MGM Grand wants Las Vegas guests to Stay Well
    5. Report: Airlines collecting $36.1B in fees this year

Airline passengers at Charlotte-Douglas International Airport found themselves waiting in airport terminals for up to an hour and a half to check in when US Airways’ automated kiosks did not work, said Phil Gee, spokesman for the Tempe, Ariz.-based US Airways Group Inc.

Delays also occurred at airports in Philadelphia and Boston. The former America West ticket kiosks did not malfunction, Gee said.

The Charlotte Observer reported that thousands of US Airways passengers suffered through long delays Sunday at Charlotte-Douglas airport and others. Some passengers said they had not been able to speak to a ticket agent after waiting more than two hours, the newspaper reported.

The lines, which still existed through Sunday morning, happened because passengers were forced to wait for ticket counter agents to issue their boarding passes, the airline said.

“We are aware of some folks missing their flights because the lines are long. No flights are being delayed or canceled,” Gee said. “We are waiving the rebooking fee.”

Early Sunday, the airline was trying to combine the reservation systems of US Airways and America West when the computer problem happened. The two airlines merged in 2005.

© 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.


Discussion comments


Most active discussions

  1. votes comments
  2. votes comments
  3. votes comments
  4. votes comments