updated 7/9/2009 5:30:42 PM ET 2009-07-09T21:30:42

The U.S. Department of Transportation on Thursday issued a $80,000 penalty against United Airlines for failing to tell customers that the flights they were traveling on were operated by another carrier.

The flights were operated under a code-sharing deal, in which a carrier sells tickets on flights that use its coding but are operated by a separate airline. DOT rules require airlines disclose that information to consumers before they book a flight.

DOT discovered the problem at United when it made calls to United's reservations line to determine if the carrier's employees were advising consumers of code-sharing arrangements. It found that United's reservations agents failed to disclose code-sharing during a "substantial number" of those calls.

Copyright 2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.


Discussion comments


Most active discussions

  1. votes comments
  2. votes comments
  3. votes comments
  4. votes comments