updated 9/3/2009 4:51:22 PM ET 2009-09-03T20:51:22

A Florida man born without arms says a Tampa bank would not let him cash a check because he couldn't provide a thumbprint.

Steve Valdez didn't have an account at a Bank of America location in downtown Tampa, where he tried to cash a check from his wife last week. However, Valdez has prosthetic arms and is unable to provide a thumbprint. He says he presented two forms of identification but was still denied.

He says a bank manager told him he could either come back to the bank with his wife or open an account himself.

Bank of America spokeswoman Nicole Nastacie said the bank has apologized to Valdez. Nastacie said the bank should have "offered alternative requirements if an individual is not able to give a thumbprint."

Copyright 2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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