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Wanted: 120 workers for New York customer center

A customer service company says it wants to recruit 120 workers for its Watertown operation. Full story

Michigan secretary of state details latest plans

Michigan Secretary of State Ruth Johnson detailed plans Tuesday aimed at improving customer service and boosting the number of people who register as organ donors during visits to state branches. Full story

Mayor's Office Names New 311 Director

FORT WAYNE, Ind. (Indiana’s NewsCenter) - Fort Wayne Mayor Henry announced Monday his goal of improving the city's 311 service and also named a 15-year city employee to manage the customer service unit. Full story

Destroyed suitcase? Protect your checked bags

What recourse does a flier have when his bag is destroyed? Full story

Three Ways to Spark Engaging Social Conversations

The most important aspect to social media is establishing a two-way conversation. Full story

Customer service phone number connects to sex line

   Customers received more than they bargained for after discovering a toilet company's customer service number connects to sex line. Jason Marks reports.

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British airport introduces hologram staff

HSBC cuts 500 U.S. jobs, pares credit card work

American Express quarterly profit misses estimate

Richard Branson on Customer Service

Citi's service guru Tweets more bank customers

Travelers say airlines' customer service failed

How to Troubleshoot Your Internet Connection

Starting a Part-Time Vs. Full-Time Business

Resolve credit card problems through Twitter

Four Ways to Improve Customer Service


  AT&T the worst, says Consumer Reports

Msnbc's Tamron Hall talks with's Dan Ackerman about Consumer Reports ranking AT&T as the worst cell phone company in the country.