Wanted: 120 workers for New York customer center
A customer service company says it wants to recruit 120 workers for its Watertown operation. Full story
Michigan secretary of state details latest plans
Michigan Secretary of State Ruth Johnson detailed plans Tuesday aimed at improving customer service and boosting the number of people who register as organ donors during visits to state branches. Full story
Mayor's Office Names New 311 Director
FORT WAYNE, Ind. (Indiana’s NewsCenter) - Fort Wayne Mayor Henry announced Monday his goal of improving the city's 311 service and also named a 15-year city employee to manage the customer service unit. Full story
Destroyed suitcase? Protect your checked bags
What recourse does a flier have when his bag is destroyed? Full story
Three Ways to Spark Engaging Social Conversations
The most important aspect to social media is establishing a two-way conversation. Full story
Customer service phone number connects to sex line
Customers received more than they bargained for after discovering a toilet company's customer service number connects to sex line. Jason Marks reports.
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AT&T the worst, says Consumer Reports
Msnbc's Tamron Hall talks with Cnet.com's Dan Ackerman about Consumer Reports ranking AT&T as the worst cell phone company in the country.
