WOBURN, Mass. and SYDNEY, Australia, Oct. 28, 2010 (GLOBE NEWSWIRE) -- LogMeIn Inc., (Nasdaq:LOGM), today announced that Telstra has selected LogMeIn Rescue to provide remote support to its broadband and mobile customers. The Australian telecommunications and media leader is rolling out Rescue to its helpdesks and support centers to help staff quickly diagnose and resolve problems with customer devices. The move is part of larger effort by Telstra to enhance the overall customer experience in an era of multi-device, mobile consumers.
LogMeIn Rescue, the company's flagship support product, provides on-demand or "attended" remote control and support of PCs and Macs, as well as BlackBerry, Symbian, Windows Mobile, iPhone, and most recently, iPad devices.
"This is a big part of offering great customer service and ensures that when problems arise, the support process is a simple, no fuss experience for our customers. The faster we can diagnose and solve a problem, the better," said Telstra 's Service Delivery Industry Partner Manager, Riki Solomon.
"Whether it is help setting up a BigPond email account, navigating through our site, diagnosing a problem on a customer's smartphone or simply tweaking an Internet connection setting, LogMeIn Rescue means that our customers receive responsive technical support regardless of their physical location," he said.
LogMeIn Rescue was initially implemented in Telstra as part of a pilot within its Internet broadband and mobile assurance groups. As testing progressed, LogMeIn Rescue's ability to support mobile devices, in addition to PC and Mac systems, proved a key differentiator for Telstra and a valuable tool for enhancing customer service. The product is now being rolled out to the remaining technicians in its broadband and mobile support teams.
LogMeIn Rescue is used by internal and external IT organizations, major service providers, ISVs, and five of the world's top ten mobile carriers to provide support to their remote users and customers.
"Telstra's unified approach to customer support and service – standardising support tools for both computers and internet-enabled mobile devices – speaks to their vision for the market and their understanding of rapidly evolving consumer demands," said Lee Weiner, LogMeIn's vice president of support products LogMeIn. "Providing simple, fast multi-device support is something that can be critical to both customer service and competitive differentiation."
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides SaaS-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe – computers, smartphones, iPad™ tablets, digital displays, and even in-dash computers of the Ford F-150 pick-up truck. Designed for consumers, mobile professionals and IT organizations, LogMeIn's solutions empower over 10.4 million active users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, the Netherlands, and the UK.
The LogMeIn, Inc. logo is available at
LogMeIn is a registered trademark of LogMeIn in the US and other countries.
iPad is a trademark of Apple, Inc. in the U.S. and other countries around the world.
CONTACT: LogMeIn, Inc. Press Craig VerColen 781-897-0696 Press@LogMeIn.com