updated 11/3/2010 5:16:48 PM ET 2010-11-03T21:16:48

Quarterly Revenues of $67.6 million and Adjusted Operating Margin of 14.5%

Increasing Calendar Year 2010 Revenue Guidance to Approximately $247.0 Million and Adjusted Operating Margin Guidance to Between 14.0% and 14.5%

NEW YORK, Nov. 3, 2010 (GLOBE NEWSWIRE) -- ExlService Holdings, Inc. (Nasdaq:EXLS), a leading provider of outsourcing and transformation services, today announced its financial results for the quarter ended September 30, 2010.

Rohit Kapoor, President and CEO, commented: "EXL experienced a record quarter of growth driven by a significant number of new process migrations in outsourcing services and exceptionally strong demand for transformation services. Our focus remains on acquiring new clients, growing existing client relationships, and making the right investments to sustain our growth. We are making significant investments in sales and marketing and developing proprietary solutions that leverage our domain expertise.  Our focused strategy is proving successful in the marketplace and we are extremely well positioned to benefit from the continued growth in the offshore BPO market."

Vishal Chhibbar, CFO, commented: "EXL's revenues this quarter grew 40.3% year-over-year and 11.5% sequentially.  Our third quarter results exceeded our expectations driven by organic revenue growth across service lines.  Our enhanced gross and operating margins put us squarely on track to deliver our targets for annual margin expansion.  We generated strong cash flow from operations for the quarter of $16.7 million, while still making the required growth investments in sales and marketing and capacity expansion.  We are pleased to increase our calendar year 2010 revenue guidance to approximately $247.0 million, based upon a seasonal decline in transformation services revenues that is in the fourth quarter.  We are also increasing our adjusted operating margin guidance to between 14.0% and 14.5%, despite the recent appreciation in our cost currencies."

Financial Highlights

Reconciliations of adjusted financial measures to GAAP are included at the end of this release.

  • Revenues for the quarter ended September 30, 2010 were $67.6 million compared to $48.2 million for the quarter ended September 30, 2009 and $60.6 million for the quarter ended June 30, 2010.  Outsourcing services revenues for the quarter ended September 30, 2010 were $50.5 million compared to $37.7 million in the quarter ended September 30, 2009 and $46.6 million in the quarter ended June 30, 2010.  Transformation services revenues for the quarter ended September 30, 2010 were $17.1 million compared to $10.5 million in the quarter ended September 30, 2009 and $14.1 million in the quarter ended June 30, 2010.
     
  • Gross margin for the quarter ended September 30, 2010 was 40.0% compared to 40.2% for the quarter ended September 30, 2009 and 38.2% for the quarter ended June 30, 2010.  Outsourcing services gross margin for the quarter ended September 30, 2010 was 41.3% compared to 41.0% for the quarter ended September 30, 2009 and 38.6% for the quarter ended June 30, 2010.  Transformation services gross margin for the quarter ended September 30, 2010 was 35.9% compared to 37.5% for the quarter ended September 30, 2009 and 37.2% for the quarter ended June 30, 2010.
     
  • Operating margin for the quarter ended September 30, 2010 was 10.3% compared to 10.7% for the quarter ended September 30, 2009 and 8.7% for the quarter ended June 30, 2010.  Adjusted operating margin, excluding the impact of stock-based compensation expense and amortization of intangibles, for the quarter ended September 30, 2010 was 14.5% compared to 14.8% for the quarter ended September 30, 2009 and 13.5% for the quarter ended June 30, 2010.  
     
  • Net income for the quarter ended September 30, 2010 was $7.8 million compared to $4.0 million for the quarter ended September 30, 2009 and $4.9 million for the quarter ended June 30, 2010.  Adjusted EBITDA for the quarter ended September 30, 2010 was $13.3 million compared to $10.0 million for the quarter ended September 30, 2009 and $11.5 million for the quarter ended June 30, 2010.
     
  • Diluted earnings per share to common stockholders for the quarter ended September 30, 2010 were $0.26 compared to $0.14 for the quarter ended September 30, 2009 and $0.16 for the quarter ended June 30, 2010. Adjusted diluted earnings per share, excluding the impact of stock-based compensation expense and amortization of intangibles, for the quarter ended September 30, 2010 were $0.32 compared to $0.19 for the quarter ended September 30, 2009 and $0.23 for the quarter ended June 30, 2010.

Business Announcements

  • Featured in Forbes' list of "America's 100 Best Small Companies" based on earnings growth, sales growth, return on equity in the past 12 months and 5 years as well as comparative stock performance against peers.
     
  • Expanded multiple outsourcing services relationships with the migration of 28 new processes during the quarter.
     
  • Won 2 new transformation services clients.
     
  • Invested in our business development capability by hiring an experienced Client Executive to expand our presence in the financial services vertical.
     
  • Strengthened the travel vertical by hiring a senior corporate advisor to expand our service offerings in the travel vertical and to participate in client pursuits.
     
  • Commenced collaboration with Microsoft as part of its Insurance Value Chain partnership ecosystem, to provide solution development and application enhancement for current EXL LifePRO® clients and prospects.
     
  • Partnered with Datanomic, a compliance and data management solutions specialist, to provide joint, end-to-end compliance solutions and services.
     
  • Launched four new transformation services solutions designed to help clients address process management issues to enhance operational effectiveness and efficiency and to reduce costs.
     
  • Headcount for the quarter ended September 30, 2010 was approximately 12,200. Experienced attrition in the third quarter of 32.8% for billable employees compared to 22.0% in the quarter ended September 30, 2009 and 34.6% in the quarter ended June 30, 2010.

2010 Outlook

The Company is increasing its guidance for calendar year 2010:

  • Revenues of approximately $247.0 million.
     
  • Adjusted operating margin, excluding the impact of stock-based compensation expense and amortization of intangibles, of between 14.0% and 14.5%, at prevailing exchange rates.

Conference Call

EXL will host a conference call on Thursday, November 4, 2010 at 8:00 a.m. (ET) to discuss the Company's quarterly results and operating performance.  The conference call will be available live via the internet by accessing the investor relations section of EXL's website at www.exlservice.com, where the investor factsheet can also be accessed. Please go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software.

To listen to the earnings conference call via phone, please dial 1-877-303-6384 or 1-224-357-2191. For those who cannot access the live broadcast, a replay will be available by dialing 1-800-642-1687 or 1-706-645-9291 and entering the conference identification number "10769069" from two hours after the end of the call until 11:59 p.m. (ET) on November 18, 2010. The replay will also be available on the EXL website www.exlservice.com .

EXL will host its Annual Investor Day on Thursday, November 4, 2010 at 10.00 a.m. (ET) in New York City at the NASDAQ MarketSite at 4 Times Square.  To listen to the investor day events via phone, please dial 1-877-303-6384 or 1-224-357-2191. For those who cannot access the live broadcast, an archived webcast of the presentation and the accompanying slides will be available on the EXL website www.exlservice.com after the end of the event until November 30, 2010.

About ExlService Holdings, Inc.

ExlService Holdings, Inc. (Nasdaq:EXLS) is a leading provider of outsourcing and transformation services. EXL's outsourcing services include a full spectrum of business process outsourcing services from offshore delivery centers requiring ongoing process management skills. Transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in decision analytics, risk and financial management and operations and process excellence services. Headquartered in New York, EXL primarily serves the needs of Global 1000 companies in the insurance, utilities, banking and financial services, transportation and logistics, and travel sectors. Find additional information about EXL at www.exlservice.com.

This press release contains forward-looking statements. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to the Company's operations and business environment, all of which are difficult to predict and many of which are beyond the Company's control. Forward-looking statements include information concerning the Company's possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as "may," "will," "should," "believe," "expect," "anticipate," "intend," "plan," "estimate" or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although the Company believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect the Company's actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors are discussed in more detail in the Company's filings with the Securities and Exchange Commission, including the Company's Annual Report on Form 10-K for the year ended December 31, 2009. These risks could cause actual results to differ materially from those implied by forward-looking statements in this release. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect the Company. The Company has no obligation to update any forward-looking statements after the date hereof, except as required by federal securities laws.

EXLSERVICE HOLDINGS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)

Reconciliation of Adjusted Financial Measures to GAAP Measures

In addition to its reported operating results in accordance with U.S. generally accepted accounting principles (GAAP), EXL has included in this release adjusted financial measures that the Securities and Exchange Commission defines as "non-GAAP financial measures." Management believes that these adjusted financial measures, when read in conjunction with the Company's reported results, can provide useful supplemental information for investors analyzing period to period comparisons of the Company's results because the adjustments eliminate the impact of the following two items which do not directly link to the Company's ongoing performance: (i) stock-based compensation and (ii) expenses associated with the amortization of acquisition-related intangibles. The Company also believes that it is unreasonably difficult to provide its financial outlook in accordance with GAAP for a number of reasons including, without limitation, the Company's inability to predict its future stock-based compensation expense under ASC Topic 718 and the amortization of intangibles associated with further acquisitions. The Company also incurs significant non-cash charges for depreciation that may not be indicative of our ability to generate cash flow. The Company believes that providing the measure of Adjusted EBITDA will help investors better understand the Company's underlying financial performance and ability to generate cash flow from operations. Adjusted EBITDA does not represent cash flows from operations as defined by GAAP. The adjusted financial measures disclosed by the Company should not be considered a substitute for, or superior to, financial measures calculated in accordance with GAAP, and the financial results calculated in accordance with GAAP and reconciliations from those financial statements should be carefully evaluated.

The following table shows the reconciliation of these adjusted financial measures from GAAP measures for the three month periods ended September 30, 2010, September 30, 2009 and June 30, 2010:

Reconciliation of Adjusted Operating Income and Adjusted EBITDA

(Amounts in thousands)

Reconciliation of Adjusted Net Income and Adjusted Diluted Earnings Per Share

(Amounts in thousands, except per share data)

(a)  To exclude stock-based compensation expense under ASC Topic 718.

(b)  To exclude amortization of acquisition-related intangibles.

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