Video: Stricken cruise ship towed home

  1. Transcript of: Stricken cruise ship towed home

    BRIAN WILLIAMS, anchor: We told you last night about the giant Carnival cruise ship Splendor stuck in the Pacific Ocean , dead in the water after an engine fire. It's now being towed to shore slowly, and the passengers found their cell phone service came back to life. One of those passengers, who happens to be a technician for our Denver TV station KUSA , phoned in an eyewitness report from onboard ship. Here is how David Zambrano described the situation.

    Mr. DAVID ZAMBRANO (Passenger on Carnival Splendor): Everything is shut down, all the bars are closed, the casinos are closed. People are doing their best to stay in good spirits. They're singing. They're -- the musicians are coming up to play to keep everybody calm. There's no power on the ship whatsoever. So they have no food, nothing to cook with. It's almost like a diet cruise because we've been eating salads and fruit and small sandwiches. The only thing that made it real tough is when the facilities were all broken down and all the bathrooms weren't working, and people were starting to get uncomfortable. But there are still people in the dark here. I mean, there are the inward cabins that have no windows, so they have to prop their doors open in order to see and to breathe because there isn't any air. So they have three tugboats out here towing us to San Diego . Many of the people that I talked to said that they will never take another cruise again.

    WILLIAMS: Again, that eyewitness report from onboard ship. The Splendor 's expected to dock in San Diego sometime tomorrow, three days after the fire that set it adrift.

Image: Gerry Cahill
Lenny Ignelzi  /  AP
"The conditions on the ship have been challenging and we are very, very sorry for the discomfort and the inconvenience that our guests have had to deal with in the past several days," said Gerry Cahill, CEO of Carnival Cruise lines, at a news conference Wednesday in San Diego.
msnbc.com staff and news service reports
updated 11/11/2010 12:15:34 AM ET 2010-11-11T05:15:34

The food on the disabled cruise ship Carnival Splendor is cold and the lines to get it stretch for hours.

And with the pool and casinos closed and rooms pitch black and stuffy, the nearly 4,500 people and crew on board passed the time with live music, scavenger hunts and trivia contests as they are slowly towed to San Diego.

The bar is also open and offering free drinks.

Two tugboats were pulling the 952-foot ship back to the U.S. and expected to dock in San Diego midday Thursday. Carnival said the ship was 85 miles from San Diego on Wednesday afternoon and traveling at 5.6 knots.

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The ship entered cell phone range on Wednesday and the crew set up a bank of eight satellite phones, allowing passengers mostly cut off from communication since an engine fire disabled the vessel on Monday to finally reach loved ones — and provide the first details of the conditions on board.

'Waiting for the next mealtime'
Among them was David Zambrano, who phoned his employer, Denver TV station 9NEWS, and said people were trying to keep their spirits up by singing, socializing and playing cards.

Rooms in the interior of the ship were dark, and passengers propped open their doors to let in air and emergency lighting from the hallways, Zambrano said.

Video: 'It's a little stuffy' (on this page)

"So really, all we're doing is just kind of hanging out on a boat waiting for the next mealtime," Zambrano said.

Mealtime requires a two-hour wait for cold food, he said. Navy helicopters flew in Spam, Pop Tarts and canned crab meat and other goods for the passengers and crew.

"It's almost like a diet cruise because we've been eating salads and fruit and small sandwiches," Zambrano said.

Carnival CEO Gerry Cahill said the challenges on the cruise ship are unlike any others his company has faced in its 35-year history.

"The conditions on the ship have been challenging and we are very, very sorry for the discomfort and the inconvenience that our guests have had to deal with in the past several days," Cahill said at a news conference in San Diego. "They signed up for a great cruise vacation and obviously that is not what they received."

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John Heald, Carnival's senior cruise director who is currently on the Carnival Splendor, blogged about conditions aboard the ship.

"I don’t smell of roses at the best of times but as the laundry is not working and I only have two pairs of underpants I smell like Paris on a hot summer’s day," he wrote.

"Obviously it has been a challenge but let me tell you the most important facts and those are that the ship is safe, the guests are safe and that nobody was injured in what was a very difficult situation," he continued. "I also want to tell you that the guests have been magnificent and have risen to the obvious challenges and difficult conditions onboard."

He also said he is using the ship's PA system to keep passengers informed.

Gina Calzada, 43, of Nevada, said her diabetic sister, Vicky, called her Wednesday morning on her cell phone and started sobbing. She said she has not been able to take her insulin for her diabetes because she is not eating enough.

She told Calzada all that she had eaten was some bread, cucumbers and lettuce. "I told her where are the Pop Tarts and the Spam? I thought they brought in 70,000 pounds of supplies," Calzada said. "She said I haven't seen that."

Alvarez and her husband saved up for months to take the cruise to celebrate their wedding anniversary of more than 20 years and her 48th birthday, which was on Nov. 4. They had not been able to take a vacation for years because Alvarez was caring for their aging mother, who died in June.

"She said it stinks of rotten food and smoke," Calzada said. "It's dark, and it's cold.'"

Her sister then passed the phone to her husband because she was crying too hard, Calzada said. He told Calzada that when he went looking for food for his wife, a crew member told him to give her a Tic-Tac.

"That really made my brother-in-law upset," Calzada said.

Video: Stranded cruise ship being towed to U.S. (on this page)

Cahill said he did not have information about Alvarez to immediately comment.

Ship's power supply knocked out
Passengers were being entertained with bands and board games, and were being offered free drinks at the bar and the option of sleeping out on the deck, he said.

The Splendor left Long Beach on Sunday for a seven-day trip to the Mexican Riviera. The ship was 200 miles south of San Diego and about 44 miles off shore when the engine room fire killed its power.

Interactive: Engine fire cripples cruise ship (on this page)

No one was hurt, but those on board were left without air conditioning, hot water or Internet service. Most telephone service had been knocked out. The ship's auxiliary power allowed for working toilets and cold water, Carnival spokesman Vance Gulliksen said.

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Dawn Gill said her son Daniel Gill board the ship with his wife, Kendall, and the Phoenix couple had been celebrating their honeymoon.

"Once we knew there were no injuries, and there's no pirates or terrorist attack, and there's no imminent danger kind of thing, it's just inconvenience," said Dawn Gill. "We're laughing it's like, it had to be Dan and Kendall's wedding, it just had to be, and it's going to be great conversation at Thanksgiving when the family gets together. Just what a great way to start out, it's got to go up from here."

The U.S. Navy resupplied the ship on Tuesday with thousands of pounds of food and other supplies ferried by helicopter from the USS Ronald Reagan, an aircraft carrier diverted from maneuvers nearby.

On Wednesday morning, it was 125 miles south of San Diego and was expected to arrive Thursday afternoon or evening if the weather remained good, U.S. Coast Guard Lt. Cmdr. Rick Foster said. No storms were forecast.

The journey hit more glitches when a second tugboat sent to help the first was forced to turn back because it wasn't powerful enough, and a third was hooked up Wednesday morning and pulling with no problem, Coast Guard officials said.

Carnival first planned to haul the ship to the Mexican port of Ensenada, not far from a movie studio complex used to film "Titanic," and bus passengers to the U.S.

But the cruise line decided they would be more comfortable on board, Gulliksen said.

Zambrano said passengers were overjoyed to hear they were heading straight back to California and wouldn't have to go through the tedious customs process at the border.

"When they said they were towing us to San Diego instead of Ensenada, the cheer could be heard all the way around the boat," he said. "Everybody was screaming.

And each time a rescue boat arrived, he said, people ran to the side, cheered, waved and took pictures.

Associated Press writers Julie Watson and Elliot Spagat in San Diego, Raquel Maria Dillon in Los Angeles, photographer Greg Bull aboard the USS Ronald Reagan, video producer Yvonne Leow in Phoenix, and Jim Fitzgerald in White Plains, N.Y., contributed to this report.

The Associated Press contributed to this report.

Interactive: Engine fire cripples cruise ship

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