FARMINGTON HILLS, Mich., Jan. 25, 2011 (GLOBE NEWSWIRE) -- VeriShow.com has just released a desktop Dashboard add-on that makes it easier for vendors to be available to connect with their customers in real-time without having to be logged into a browser.
"We are always looking for ways to improve our customers' experiences and make it easier for them to use our app-based collaboration platforms," says Yuval Moed, CEO of HBR Labs, VeriShow's parent company.
Customers will still be able to connect with VeriShow hosts using the Live Expert button on a company's webpage, but hosts can start and accept requests for customer support sessions directly from their desktops, using the new Dashboard application.
The Dashboard is easy to install and use. When installed, the VeriShow icon becomes part of a desktop navigation bar, and the Dashboard will "ring" when a client is looking for online live support, resulting in a quick, easy launch of the live, customer service session.
VeriShow users who choose to use the Dashboard application can remain logged in while doing other work, yet they are always available for customer requests. Notification is automatic. The application is compatible with Apple Mac OS® and Microsoft Windows®, and is free to VeriShow users.
"We at HBR Labs strive to provide our customers with the most effective and user-friendly customer support collaboration solution to help them grow their bottom line," says Moed. HBR Labs products, VeriShow and ShowDocument, are both application-based web meeting platform s, which are 100% SaaS and also offer the ability to use several applications simultaneously.
HBR Labs was founded in 2007 to develop and market advanced, simple-to-use, web-based collaboration solutions so companies and individuals can communicate and collaborate effectively. The team is led by CEO Yuval Moed and CTO Zeev Halevi, with support from a number of Michigan-based private investment groups including Lis Ventures and Gal-Mar. The company's R&D facilities are located in Haifa, Israel; its corporate headquarters are located in Farmington Hills, Michigan.
The Dashboard is available on the VeriShow website.
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