updated 4/11/2011 3:17:41 PM ET 2011-04-11T19:17:41

ARLINGTON, Texas, April 11, 2011 (GLOBE NEWSWIRE) -- Excitement is escalating around one of the most anticipated educational events in the call center industry.

The Contact Center Executive Summit hits the Sheraton Arlington Hotel from May 9-10, featuring the industry leaders in Voice of the Customer strategy, customer feedback management, and workforce optimization.

"Contact center execs are thrilled to have this opportunity. This is their chance to truly enhance their companies and their careers," said Erich Dietz, Sr. Director of Contact Center Solutions at Mindshare Technologies, a major sponsor of the Summit. "Knowledge is power, but in this case, knowledge is an opportunity for incredible success."

Dietz is among 17 experts in the contact center industry that will present to the best and brightest executives in the biz. Customer Contact Strategies president Michelle Rowan, the former VP of Performance Management at Hilton, will also present. Other companies to present include customer contact executives from JD Power & Associates, Red Lion Hotels, Cicero, New York Life, Blue Cross Blue Shield, and AT&T.

The Contact Center Executive Summit, put together by the Call Center Network Group (CCNG), has established itself as the most effective way for call center executives to create long-lasting relationships with customer experience experts.

According to the CCNG, "By attending, (a contact center executive) will benefit from a wealth of valuable advice and insights and that can make all the difference to the imminent success of (their) contact center operations."

For more information on the Contact Center Executive Summit, visit www.execsummit.com .

For more on Erich Dietz and Mindshare Technologies, visit www.mshare.net .

Zach Zavoral, Head of Public Relations, Mindshare Technologies

(801) 743-7304

zzavoral@mshare.net

About Mindshare Technologies

Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.

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