updated 6/16/2011 9:16:59 AM ET 2011-06-16T13:16:59

DETROIT, June 16, 2011 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company, today announced the launch of a two new website performance benchmarks for U.S. healthcare providers. The new US Healthcare Facilities benchmarks include both Home Page and Last Mile measurements.

Today, patients are taking a much more active role in their medical care and expect their healthcare providers to offer access to medical records or direct engagement with their caregivers online. Given the often time-sensitive nature of these interactions, it is critically important that healthcare providers' websites offer fast and reliable performance right from the start -- a delay of only a few seconds is often all it takes to a create a negative perception.

The U.S. Healthcare Facilities Home Page and Last Mile benchmarks rank web and mobile site performance for almost 50 healthcare providers across three key metrics: 

  • Response Time – measures the time elapsed while downloading a page or an entire multistep transaction process
  • Availability – measures the percentage of successfully completed tests out of total test attempts for the measurement period
  • Consistency – measures the standard deviation of the response time of successful tests completed

"Healthcare organizations have invested significantly in their online presence in recent years, because websites are increasingly becoming the first point of contact for patients," said Jonathan Ranger, Gomez Benchmark Practice Director at Compuware. "Healthcare providers understand making a good first impression is vitally important and that a poorly performing website can drive patients to competitors' sites or to more expensive call center channels."

Gomez Benchmarks are an impartial, quantitative measurement of comparative web and mobile site performance and rank the Home Page, Transactions and Mobile performance results across many industries. Benchmarks are used by organizations to compare and track performance against competitors and market leaders; baseline and track performance over time; and as key indicators of success for business and IT site owners.

Gomez publishes hundreds of global web and mobile performance benchmarks based on more than 20 million monthly tests across 3,000 companies in 13 countries and include: 

  • Home Page Backbone Benchmarks: measure the performance of the website's home page from the Internet Backbone.
  • Home Page Last Mile Benchmarks: measure the performance of the home page from the end user's desktop taking into account the real user's connection speed.  
  • Transaction Benchmarks: measure the performance of a key business process such as ordering a product or making a stock trade.
  • Mobile Benchmarks: measure the performance of mobile site's home page on the largest carriers and top devices.

The Gomez platform is the industry's leading solution for optimizing the performance of web, non-web, mobile, streaming and cloud applications. Driven by end-user experience, Gomez provides a unified view across the entire application delivery chain, from a user's browser or mobile device, across the Internet or a corporate WAN, in the cloud, to inside the data center, eliminating blind spots from the First Mile to the Last Mile.

Compuware Corporation

Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com .

Follow us on Twitter at: http://twitter.com/compuware and http://twitter.com/GomezAPM

The Compuware logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=5950

CONTACT: Press Contact
         Brenda Menard
         Compuware Corporation

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