Image: Unattended suitcase sitting in baggage claim at airport
© Ocean/Corbis
To avoid becoming permanently parted from your luggage, add identification inside and outside the suitcase, and make it stand out with colorful duct tape or some other embellishment.
updated 8/23/2011 8:25:23 AM ET 2011-08-23T12:25:23

As frequent globe-trotters and travel writers, we have no shortage of nightmarish lost-luggage tales — and neither, it seems, do our readers. Take Geri Mitchell of Seattle, for example, whose bag went missing for the entirety of her four-day stay in Hawaii for a wedding. The day she arrived back home, a Maui airport employee called to inform her that her belongings had been sitting in the lost-luggage office there for a week.

Slideshow: The 9 worst luggage incidents of all time

"For five days, not one person who works there bothered to read the very obvious ID tags and call me!" a still-incredulous Mitchell noted. The war-story winner, though, has to be Michelle Buchecker of Chicago, whose suitcase vanished during a six-day, multi-city business trip in 1993. She had to buy new clothes when she landed. Oh, and the missing bag? She never saw it again.

Buchecker is among the tens of thousands of air travelers each year to have their luggage lost forever. But it's not like the bags slip through a hole in the space-time continuum (like, say, socks in a dryer). It's simply that, if a suitcase can't be reunited with its rightful owner within 90 days, the contents may be donated to charity — or, more likely, shipped off to the Unclaimed Baggage Center in Scottsboro, Ala., a sprawling, 40,000-square-foot store where eager shoppers come by the busload to snap up lost treasures (maybe even yours) at bargain-basement prices. (See our story and photos of the baggage center.)

So how does it get to that point? Though none of the following four scenarios are common (last year, airlines mishandled 12.07 bags for every 1,000 passengers) they are among the most frequent reasons bags are lost, according to various airline officials and flyers'-rights groups.

Slideshow: Unclaimed baggage's final stop (on this page)

Scenario #1: The routing label gets damaged
Cause: When you check your bag, it gets tagged with an oddly printed, illegible routing label — or a legible label gets snagged and torn off your bag shortly after being tagged. Adding insult to injury, it's a new suitcase, and you've forgotten to fill in the cool, leather-bound identification card.

Effect: No one notices the missing/unreadable tag until the bag has gone through TSA and arrived in the hectic distribution area. Because there's no way to tell where the bag should be headed, it just stays put. After arriving at your destination and waiting in vain for your bag to appear on the carousel, you file a report at the local baggage-service counter, providing a solid description of the suitcase. You're told it's going to take a bit of searching, so you continue on without it.

Scenario #2: You forget to pick up your luggage upon landing
Cause: Maybe you're distracted by an urgent text upon landing at home, and head straight for a taxi. Maybe you're weighed down with heavy carry-on bags and forget you checked one more. Or perhaps you're a tad buzzed from in-flight cocktails. Whatever the reason, you walk straight past the carousel and leave the airport without collecting your generic black roller bag (with no I.D. tag, natch), and don't realize it until you've arrived at home.

Effect: Eventually, an airline employee takes the bag off the carousel and stores it in the carrier's unclaimed baggage room. You call the airline and they put you through to an airport-based staff member who takes down a description and begins a search.

Scenario #3: The attendant types in the wrong destination code
Cause: When you hand over your luggage, the bag-check attendant accidentally inputs the wrong destination code. So off you go to LGA — while your bag heads to LAX.

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Effect: When you arrive to your destination and your bag does not, you file a lost-baggage report, giving a detailed description. The agent files it into the system and other agents are notified to be on the lookout in case an unclaimed bag fitting your description arrives at their location.Your suitcase sits in your airline carrier's holding area waiting to be properly identified. If it's tagged with your identification details, employees will most likely figure out where your bag was supposed to go and eventually send it there (or at least call to inform you it's been found). If it has no ID tag, it will sit — and sit — with the other unclaimed luggage.

Scenario #4: Your bag is loaded onto the wrong plane
Cause: You check your bag and, moments after it rides out of view on the conveyor belt, human error steps in: An employee places it on the wrong baggage cart, and, as a result, it gets loaded onto the wrong plane.

Effect: Even though the bag goes to the wrong city, it is properly tagged. So when it is the last piece of luggage on the carousel, an attendant will most likely see it, realize the mistake, and notify an attendant at your destination. The airline will then re-route your bag to where you are (hopefully without further incident), usually delivering it to your destination or, if you've reached the end of your trip, to your home.

How NOT to lose your luggage
More than 2 million bags were lost, damaged, delayed or pilfered in 2010, according to "mishandled baggage" reports made by the largest U.S. airlines to the Department of Transportation. (That's about 3.57 reports per 1,000 passengers.) Here's how you can prevent becoming part of this statistic:

Double-check: Ask the flight attendant handling your bag if you can see the routing information placed on the handle to verify its accuracy before she sends your suitcase down the conveyor belt. This is especially important if you have a connecting flight, because bags are not always routed directly to the final destination — on occasion, it may be your responsibility to pick up your bag from the first leg of your journey and re-check it, and the best way to confirm this is to see what's written on the label.

Make yourself known: The key is to ID your bag in multiple places — outside as well as inside — by placing ID cards in various pockets and pouches. And then add another, using the paper tags provided by the airline carrier. Be sure to include your name, address, and phone number (preferably a mobile number).

Share your plans: Pack a copy of your itinerary (in a place that's not too hard to find) so that airline workers will know where to route your bag in the case they find it and cannot get in touch with you.

Document the evidence: Photograph or video the contents of your bag as you pack. "I just lay everything out on the bed and take a few photos with my phone," said Kate Hanni, of Not only will that help to identify your bag if it goes missing, it will also help with claims forms if your suitcase is never found.

Remove extras: Before checking your bag, take off any removable straps; this will decrease the likelihood of it getting snagged along the way.

Arrive early: If you check a bag within 30 minutes of your departure time, it may not actually make it onto the plane.

Stick to tradition: Finally, don't check your bag with the curbside baggage checker; go inside to the main counter to decrease the chances of a mix-up.

Embellish your bag: Whether you buy a colorful handle wrap or just add a few stripes of bright duct tape, making yours different from the others could draw the attention of a not-so-motivated airline employee. Another option is to purchase a bag that's not black or navy (like the overwhelming majority), making it easier to spot in a roomful of luggage.

What are your rights if your bag is lost for good?
In the event that your bag is lost for good, U.S. airlines can be held liable for up to $3,300 for domestic flights. The airlines will not, however, simply pay you to replace your missing items. Instead, they'll decide the compensation amount based on original purchase prices, minus depreciation (this is according to the "contract of carriage," which you automatically agree to when you buy a plane ticket). Here is a ray of sunshine: As of August 2011, a new law requires airlines to reimburse passengers for checked baggage fees (typically $25 and up) when said baggage is lost.

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Copyright © 2012 Newsweek Budget Travel, Inc.

Photos: Unclaimed Baggage

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  1. Missing something?

    Unclaimed Baggage Center is a retail store located in Scottsboro, Ala. The store, which started about 40 years ago, purchases unclaimed bags and cargo and resells the items. The airlines make every effort to return luggage and most bags that end up in Scottsboro have no identification and no clues of the owner. The bags don't arrive at the center until three to four months after the travel date. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  2. Shoe shopping

    Lucas and Stewart Devries, from Scottsboro, Ala., stopped by UBC to make a video for their church group but couldn't help checking out what new sneakers had come in. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  3. Weighing his options

    Terry Meadows shops for a portable DVD player. UBC adds 7,000 items to its shelves each day, and over 1 million customers visit the 50,000-square-foot store each year. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  4. Time for lunch

    Moving clockwise, Christy Hoekenschnieder, 54 (back to camera), Mary Jean Moody, 22, Blair Hoekenschneider, 25, and Raily Parker, 27 (with her newborn daughter Mary Parker), take a lunch break at UBC. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  5. Turning a profit

    "I grew up shopping here," said event planner Miles Lyndsey, who drove three hours from Atlanta to look for a wedding dress for one of her clients. "Some of the same people still work here, only their prices have changed," she said. Lyndsey checks eBay on her iPhone for the price of a bag she found in the store. It's not a great deal this time, but she recently found a pair of Chanel shoes for $30 that she later sold online for $400. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  6. Wearing white

    A bride-to-be could find an outfit for her big day at UBC, such as this St. Tropez wedding dress selling for $140 ... (Chris Maluszynski / MOMENT for Back to slideshow navigation
  7. Choo shoes

    ... These Jimmy Choo high-heeled shoes, selling for just over $100 ... (Chris Maluszynski / MOMENT for Back to slideshow navigation
  8. Unclaimed bling

    ... And this 18-karat gold ring with a diamond ($15,000.99), offered in a set with a gold and diamond pendant ($12,500.99) on a 14-karat gold necklace ($528.99). (Chris Maluszynski / MOMENT for Back to slideshow navigation
  9. Cover me!

    Pat West, 66, and Bonnie Seaburn, 68, browse for a cell phone case. UBC "purchases unclaimed baggage and cargo by the truckload," according to the store's website. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  10. Looking for a good read

    Jerry Herly from Hollywood, Ala., shops around for books. UBC stocks "more than 7,000 new and pre-owned items daily," according to its website, "stocked in easy-to-prowl departments." (Chris Maluszynski / MOMENT for Back to slideshow navigation
  11. After-school hangout

    "We come here like every day. There's not much to do in Scottsboro, so we come here if we're not at McDonald's," said high schooler Colin Lott, who tries on a green jacket while his friend Tyler Winiger takes pictures of him for Facebook. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  12. The right stuff

    Brenda Cantrell, the director of marketing at UBC, shows off one of the more unusual items found at the store -- a stuffed Canada goose. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  13. Staying put

    No, the goose isn't for sale. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  14. Return shopper

    Linda Mckee from Huntsville, Ala., shops at UBC once a month. This trip, she found a cell phone charger for $2.06 -- the charger would have cost $30 at a cell phone store. McKee also ended up buying a jacket and pants, among other things. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  15. Cold-weather gear

    A customer browses UBC's collection of winter coats. The store was founded in 1970 by Doyle and Sue Owens as a part-time business, but "soon became a full-time venture," the store's website says. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  16. Feel the beat

    Often left behind on planes, iPods are abundant at UBC. Prices differ depending on models. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  17. Stars and stripes

    American-flag underpants will set a patriotic UBC customer back about 99 cents. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  18. Magic moment

    It's not just clothes, electronics and books for sale at Unclaimed Baggage Center -- there's sports memorabilia, too. This jersey, autographed by Magic Johnson, sells for $225.99. (Chris Maluszynski / MOMENT for Back to slideshow navigation
  19. All aboard!

    Not everything at UBC is up for grabs. A few items not for sale include this New York City conductor hat ... (Chris Maluszynski / MOMENT for Back to slideshow navigation
  20. Sharp edge

    ... This handmade dagger ... (Chris Maluszynski / MOMENT for Back to slideshow navigation
  21. Bullwinkle's nightmare

    ... And these giant moose antlers. Unclaimed Baggage Center is located in Scottsboro, Ala., and is open Monday through Friday, 9 a.m.-6 p.m., Saturday, 8 a.m.-6 p.m., and is closed Sundays. (Chris Maluszynski / MOMENT for Back to slideshow navigation
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