updated 8/8/2013 7:16:29 AM ET 2013-08-08T11:16:29

The marketing experts on Entrepreneur's Team Digital provide answers to your common questions about building an online presence. Got a question? Ask it in our comment section below or on Twitter using #TeamDigital. Each week, we'll spotlight a different topic, and twice a month we'll host Google Hangouts (our next is Wednesday) where Team Digital will chat about best strategies for managing an online reputation, marketing through social media and using mobile techniques to attract customers.

In this week's column, our Team Digital answers: What's your best tip for improving customer loyalty?


Follow @adamkleinberg

Follow @lewishowes


Follow @JaysonDeMers

Gary Vaynerchuk

Follow @ericosiu


Follow @JasonFalls

Jim Joseph, Cohn & Wolfe Follow @JimJosephExp

Follow @rickmulready

Sterling Marketing Group

Follow @karenleland


Follow @joannalord

Follow @MMToolbox

Duct Tape Marketing

Follow @ducttape

Follow @BrianHonigman

Start by articulating a vision for what customer relationships could and should look like. The next step is experience design, which requires businesses to storyboard the desired customer experience before, during and after transactions...essentially what a customer should see, think, feel and share throughout the entire lifecycle. Everything else is just marketing, creative and gamification.

Brian Solis, Altimeter Group Follow @briansolis


Follow @petershankman

Waldow Social

Follow @djwaldow

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