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updated 7/15/2014 1:16:15 PM ET 2014-07-15T17:16:15

Customer service representatives can be pleasant, helpful, rude or nondescript.

Then, there's this guy.

"Why is it that you don’t want the faster speed? Help me understand why you don’t want faster Internet," a Comcast representative yells in an infuriating eight-minute recording that has now rippled across the Internet. The customer on the other end was tech journalist Ryan Block, who wanted to cancel his service and move on to another provider.

Related: Everyone Hates Their Cable Provider, Apparently

Block, who was extremely patient and professional during the call, just wanted to disconnect. Finally, after numerous attempts at getting his service severed, the audibly angry rep relented. The representative, who has not been identified, was unable to provide a confirmation of said cancellation, naturally.

Block took to Twitter to let everyone know that indeed the cancellation went through.

Comcast told Vice’s Sam Gustin that "this isn't how our customer service representatives are trained to operate."

Copyright © 2013 Entrepreneur.com, Inc.

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