updated 4/14/2005 7:54:46 PM ET 2005-04-14T23:54:46

Comcast's high-speed Internet customers nationwide have suffered Web and e-mail problems since last week, the company said Thursday.

The intermittent nature of the problem made it difficult to pinpoint how many of Comcast's nearly 7 million broadband customers have been affected, Comcast spokeswoman Jeanne Russo said.

Some Web pages took a long time to load or were inaccessible altogether. E-mail was down for some.

The exact cause of the problem had not been determined, but the troubles related to Comcast's Domain Name Server system, which translates easy-to-remember domain names like "AP.org" into a Web site's actual numeric address, Russo said.

The latest service disruption started about 8:30 p.m. Wednesday and ended shortly after midnight. Customers experienced similar problems last Thursday and during a three-hour period Tuesday starting around 6:30 p.m.

Russo said the problems have been confined to the evening hours.

"Throughout most of the day it doesn't seem to be a problem," she said.

Comcast Corp. provides Internet service to customers in 35 states and the District of Columbia.

Copyright 2005 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.


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