9/11 Museum Poised to Open at World Trade Center Site

The entrance to the National September 11 Memorial Museum, center, is located between the two reflecting pools at the World Trade Center in New York. Mark Lennihan / AP file

NEW YORK—When Patricia Reilly entered the National September 11 Memorial Museum for the first time last week, she braced herself—she was about to re-live that day yet again.

On Sept. 11, 2001, Reilly’s younger sister Lorraine Lee, a 37-year-old administrative assistant, was working on the 101st floor of the World Trade Center’s South Tower. While on her bus to work, Reilly saw smoke billowing from the North Tower, and called her sister. "She told me she had been told to stay at her desk," Reilly said. "I told her I would speak to her later when I got to work." She never spoke to her sister again.

Later that day, as the disaster unfolded, one of Lee's co-workers, who'd fled the office, called Reilly and asked if her sister was OK. "I was happy for her," she said, "but it was painful to know that my sister could have gotten out." Lee’s boss was a fire warden, and she had stayed behind to help.

Image: Patricia Reilly at the National September 11 Memorial Museum
Patricia Reilly visits the exhibition at the National September 11 Memorial Museum which includes memorabilia of her younger sister Lorraine Lee, a 37-year-old administrative assistant, was working on the 101st floor of the World Trade Center’s South Tower when it was attacked. NBC News

Last week during a preview tour, Reilly got her first glimpse of the 9/11 Museum, which is poised to open in New York City nearly 13 years after the terror attacks that destroyed the twin towers and killed about 3,000 people, including 2,753 in New York. After years of delays, the museum will be dedicated on Thursday, and will open to the public on May 21st.

Visitors enter the museum through a pavilion where two tridents—steel beams from the North Tower façade—stand in the atrium. Down several long ramps, the museum’s main exhibitions are located seven stories below the 9/11 Memorial, on the bedrock of the World Trade Center where the twin towers once stood.

The exhibitions include tens of thousands of photographs, testimonials, audio and video recordings that tell the story of 9/11 and the days that followed through the experiences of survivors, responders, area residents and eyewitnesses. "It is a museum about people and about stories," said museum director Alice Greenwald. "You can hear from the people who were there, when they were there."


Artifacts large and small are everywhere. A partially burned out and mangled fire engine, Ladder 3, sits near remnants of other equipment used by first responders. Down below, a portion of the slurry wall, built around the original foundation, and responsible for preventing the Hudson River from flooding the site, remains intact.

For Reilly, the museum’s location at the World Trade Center site is especially profound. "This museum is right in the middle of what it is trying to have people remember," she said. Reilly has been working for years with various 9/11 family groups to have input into the creation of the museum—she owed that to her sister, she said. "Long after we are gone I wanted people to see her name and think about her as a person, along with all the people who died that day," Reilly said.

In a section of the museum focused on security measures then and now, Reilly found something she had been looking for: Her sister's picture office ID card. That and Lee's pocketbook were the only personal items the family ever recovered.

"I am always amazed that we never got my sister back but we were able to get these," Reilly said through tears. "These are the things that she had with her at the end.”

Reilly and her family are certainly not alone. Remains have not been found or identified for some 40 percent of the people who died at the World Trade Center on September 11th. Thousands of unidentified fragments of humanity recovered in the years since the attack will be placed in a special repository inside the museum, even though some 9/11 family members vehemently object to the remains being placed in the museum. Many would prefer to see them honored as part of the 9/11 Memorial above the museum, where the public could pay their respects.

Image: Exhibitions in the National September 11 Memorial Museum
Path Subway sign and telephone booth in the National September 11 Memorial Museum. NBCNews

Other controversies surrounding the museum still simmer. Some object to the $24 admission price for the public, including 9/11 families who have said it makes the museum a “revenue-generating tourist attraction.” (Victims’ families and several other categories of visitors are allowed to see the exhibit for free.)

Revenue generated by the museum, which has a projected $60 million annual operating budget, allows the Memorial fountains and plaza to remain free and open to the public, museum officials have said. Meanwhile, the museum, a private, not-for-profit institution, is still fighting for federal funding. Efforts to secure federal funding for the 9/11 museum have been blocked in Congress.

The museum directors had hoped to open three years ago, for the 10th anniversary of the attacks, but the project has endured funding disputes, building delays and even a flood caused by Superstorm Sandy. When asked what the most contentious issue has been, museum director Greenwald answered, "Everything."

Perhaps what will be the most emotional exhibit in the museum wasn’t open for the preview tour: The Memorial Hall, which will display portraits of everyone who was lost, along with memories about their lives provided by loved ones.

After the tour, Reilly felt satisfied, if emotional and overwhelmed, that her sister’s memory was represented at the museum. "I succeeded in having her remembered,” Reilly said. “That was something that was so important to me."