March 1, 2011 at 5:16 PM ET
If you're a Bank of America customer, you've probably noticed that the site, which promises "24/7 access," is "temporarily unavailable."
We noticed some sluggishness this morning but it came to a grinding halt late this morning on the West Coast, early afternoon on the East Coast.
On its website company overview, BofA notes that its online banking has 29 million active users.
BofA spokesperson Tara Burke explained the problem happened as a result of a "routine update over the weekend." Because of proprietary reasons, she said she couldn't elaborate, but did make it clear that it "did not impact customer information or security." Asked directly about hacking — a la Anonymous or the WikiLeaks backlash that struck Visa, MasterCard and Amazon — Burke said there was none of that.
She said there were "intermittent interruptions" that affected customers, beginning at about 1:30 EST. She said that mobile and text banking were still working.
Burke said the bank is "hoping to resolve this as quickly as possible."
They also need to work the damage control, fast. Twitter and blogs have already blown up with talk of Anonymous and hackers, who have not let the fact that this is bill day (the first of the month) escape them.