June 21, 2011 at 11:28 AM ET
Disney's daily checklist: Make sure Mickey has personal trainer appointment, give Donald a facial and, oh — check to see that Club Penguin 's domain name does not expire. Oops — the entertainment giant missed that last one, failing to renew the site's domain June 13. That left millions of kids frustrated, and their parents even more agitated that the online children's game-playing site was unavailable to them Monday when the site was taken offline because of the lapse.
Club Penguin has 12 million members, Mashable notes, many of whom "awoke to a generic domain renewal page instead of the Club Penguin site" on Monday.
Disney has renewed the website registration, and the site is up and running again as of Tuesday, although users are still having problems getting into it.
"Many people ... still cannot access Club Penguin and are stuck on the golfer/clown page," according to Club Penguin Insiders, a fan site. "This is because of the way the Internet works, and we won’t get too technical about it, but we’ll just say that it takes time for the information to get to the billions of people online."
The site does offer step-by-step instructions about how to improve your chances of getting into Club Penguin. And, if you complain to Disney about the outage, you could get a week's free membership.
"We're not sure if this bonus membership applies to non-members, but we have heard from quite a number of users claiming to have been given a one-week extension of membership," said Club Penguin Insiders. With membership costing $5.95 a month, it's worth a little more than a buck, but still might help offset the aggravation.
Many users thought the site was down because it had been hacked, especially with the recent wave of LulzSec denial-of-service attacks on gaming sites. But no, there was no monkey business. It was Disney, just being plain Goofy.
— Via Mashable