Dec. 22, 2011 at 2:43 PM ET
A recent update to the Xbox 360 dashboard has been preventing some owners from using their systems online, according to online reports, an issue Microsoft vows to "resolve ... as soon as possible."
Since Microsoft released its newly redesigned, video-packed Xbox dashboard earlier this month, some users have reported errors with code "801540B7" or "80070571" when they try to download their Xbox Live profile from Microsoft's servers. Without a valid Live profile, these users can't connect for online play, or access downloaded games and save data associated with the account.
In a statement to gaming blog Joystiq, Microsoft admitted that a "small number of Xbox Live members" have been receiving the errors. "We apologize for the inconvenience this has caused to our loyal Xbox Live members and are working to resolve the issue as soon as possible."
But that might not be soon enough for some owners. The Verge points to a thread on the Xbox support forums where one user quotes an Xbox tech support representative saying it will take on average "approximately 10-12 days for the escalation team to respond" to these issues, meaning users could be unable to play during the upcoming holiday break.