Aug. 17, 2011 at 12:45 PM ET
Last updated at 11:30 a.m. PT
Popular VoIP service Ooma has been experiencing technical issues — ranging from sporadic downtimes to a nationwide network outage — throughout the day. There's good news though: The company is aware of the problem and already in the process of fully restoring service.
TechCrunch reports that Ooma customers have been complaining about every aspect of of the service — from call connectivity to website and support forum access — today. Apparently the VoIP company has been experiencing technical troubles on every front.
Periodic updates on the issues have been posted to the Twitter account dedicated to Ooma's network status and — according to a recent message there — network connectivity "has been restored and affected boxes should be coming back online." TechCrunch elaborates on what this means for affected customers:
[O]nce service is restored, the Ooma hub in customers’ homes will begin to work again without any input from the user. Affected customers should keep their eyes peeled for the tell-tale blue light on their hubs.
There are no details as to exactly how long it will take for this whole process to occur, so hang tight if your service was affected — everything should be back to normal soon.
Update as of 11:30 a.m. PT: Ooma says the service "should be back up. High load is causing intermittent page failures but if you reload the page, you should get in."