Dylan Ratigan Show   |  September 01, 2011

The time for job innovation is now

Angela Selden of Arise Virtual Solutions Inc., and panel discuss why businesses should top outsourcing jobs.

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This content comes from Closed Captioning that was broadcast along with this program.

>>> while washington bickers over he said she said, real job solutions with our next guest. looking to put 11,000 americans to work. her ideas on job creation have even been complemented by the president. give a listen.

>> she's creating thousands of call and sales jobs bringing jobs back to the united states that have gone overseas in the last several years, and she has some very specific ideas about how we could foster more of this reverse job migration.

>> our specialist today is the co-chairman of arrive virtual solutions. and the mega panel stuck around to ask her some questions. thanks for coming by today.

>> thank you.

>> a ? presidential endorsement for your jobs idea. you have several major ideas you think could, via your business, help provide jobs for the u.s.?

>> weren't of the important things we're seeing, the million jobs that left the shores of the united states in the last ten years in the call center industry have remained offshore. and we suggested two years ago to endorse and invent the companies in the united states to bring those jobs back onshore. and one of the things we recognized that may be a perceived barrier is what the cost to do that might be, and what we've determined is that, because it take twos or three phone calls , typically, to get your question answered by someone in india, versus getting your question answered by someone in indiana which might take one call to get answered, that neutralizes the overall costs because of the difference in the wage rates. we're encouraging the administration to consider how to incense u.them to bring those jobs back.

>> are they good jobs?

>> terrific jobs. our business that grown 80% in the last the two years since when he the good fortune of participating in the jobs forum. we found families want to stay in local communities. people want to have the flexibility to be able to work from their home, or be able to work when they have the opportunity to, working around their family's schedules.

>> this is an at-home call center ? people working at home?

>> absolutely. a young child or sick parents, they need flexibility. what this opportunity offers them is the ability to construct thiv other work schedules and work how offer and when they choose and choose the different companies they provide service for. so we have folks that will work 80 or 90 hours a week and can earn in the high $80,000 a year. it's very lucrative for ? folks.

>> my question is, that cook we saw was from about two years ago. the president mentioned specific recommendations he was going to consider and hopefully implement. have they been implemented? seems to me a lot of people offering solutions aren't seeing them followed through on by the administration. i'm curious if any of the things back then have come to fruition?

>> that's a great question and i know there were 150 executives at that meeting, and lots of ideas being generated. we haven't seen specific action being taken on the ideas that we had offered up yet, but we know that what we are seeing is u.s. government -- excuse me, u.s. companies are actually embracing the notion of at- home work since our business has grown so much in the last two years?

>> the private sector is embracing it, just not the government?

>> the private sector is embracing it.

>> i like the idea, on the phone the other day with someone from india. it, honestly, pis schted me off.

>> sometimes you're lard to understand, jimmy.

>> you think i'm hard to understand? you have no idea what i was dealing with. that's another issue. er where's my question. you're creating american jobs , okay, but what i think most americans want to know is, why aren't we making things right here in america? so, i mean, you're in the business of call centers . your clients are in the business of making products, i assume, mostly in china. are you encouraging that your clients, the people that you're actually establishing american call centers for to actually bring jobs back here to make products, and then when something goes wrong or right with those products, then they call into your call centers in indiana?

>> so it's a good question, and what we see is that ? businesses have to make profits and they have to make money. so they're looking for the best, most economical way to actually build products and offer services. what we're saying is that by virtualizing the work, by being able to bring the work into the homes of the american people , what we see is a nearly 30% cost reduction, simply because -- not because the wage rate has been reduced, but because we're able to variablize the work. meaning we can staff folks in 30 minute increments, rather than driving to a call center and work an 8-hour shift. many of the intervals you may not be busy but are obligated to give somebody full-time work turnt. opportunity. we find rather than trying to expect a company to make an unprofitable decision, we actually find this is a tremendously advantageous decision for a company to make, because it has economic benefit in the range of about a 30% cost reduction for american companies .

>> karen finney with a question.

>> sounds a lot like it builds on the idea of flex time in a lot of ways or some of the same principles. we hear over and over again that regulations are a real barrier for job creators, such as yourself. i guess my question is, in this industry, are there certain regulations that currently exist that would be helpful to have removed? would that help make it easier for people to kind of explore this option? or are there not regulations?

>> to susan's question earlier, which i think was a good one. what's standing in the way? what are the barriers? that's ? the question you're asking as well. and the at advantage we see to this kind of program is that there aren't barriers. we have a network of over 20,000 small business the united states today who are able to provide for their families by doing this work. there's no barrier right now for them to be able to create their small business and be able to provide work to -- to their family and to their business. and so we believe that the one thing that could be very interesting is for the administration to look at the social contract that has been created between traditional employs and employers, and determine whether or not that social contract still makes sense. today's american workers want flexibility. they want choice. they want the ability to work when they can and how often they can and they may want to take their specialized skills and apply them to multiple companies rather than actually just simply doing work for one company. and many of the traditional labor laws that exist in the u.s. today are very much oriented around that very traditional labor relationship between an employer and an employee and we think there are possibilities to be able to open up and take some fresh looks at ways that we can encourage more small business creation. we know there are about 550,000 small businesses created in 2010 . and that is really one of the best places for us to get these 13 million folks unemployed back to worth.

>> another segment at some point how to reform the labor law and independent contractors . thank you, angela selden. you haven't solved the manufacturing crisis in america as well as employs 11,000 people. that wasn't enough for one ? year for jimmy. thank you for joining me today. thank you as always to the mega panel. you've been here mega amounts of time today. jimmy williams , karen finney, susan del percio. thanks as all.