Meet the Press   |  October 06, 2013

Health care rollout fraught with problems

NBC New’s Tom Costello explains the problems Americans experience during the rollout of health care exchanges.

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This content comes from Closed Captioning that was broadcast along with this program.

>> the latest at the issue of the american shutdown, the president's health care . there is growing interest in people signing up for coverage.

>> it has been a frustrating week for many americans who want to take advantage of the affordable care act . but it seems the website has not been able to keep up with the workload. the big rollout came tuesday, many uninsured americans encouraged to go on line and sign up for low cost insurance. people were staffed to help navigate the site, but within minutes, the system crashed.

>> there are too many people accessing it right now.

>> it seemed no one was getting through.

>> we're going to get in, it just may not be right now.

>> we have until march.

>> on tuesday, we were with the schultz family in phoenix as they tried to enroll.

>> we wanted to know the priorities, the options, and suddenly we couldn't get in, so we were disappointed.

>> by the end of the week, they still were not able to log on. republicans said it's a sign obama care is not ready for prime time .

>> from reports around the country, it seems obama care is off to a very rocky start.

>> but the president insisted the system was simply overloaded with unexpected demand.

>> we'll be speeding things up in the next few hours to handle all this demand that exceeds anything that we had expected.

>> by friday evening the government reported more than 8.6 million visitors had logged on to healthcare.gov. call centers had taken more than 600,000 calls. but they won't say how many people nav gaigated the website without getting kicked off or how many had been able to complete an application. they have more people working on it, adding service hours and capacity. we don't yet know if dozens of people, or millions, savannah, have succeeded in getting through the website, and for that matter, finished the application process.