Image: The info booth in Grand Central Terminal.
John Makely / NBC News   |  January 31, 2013

At the heart of Grand Central, a guiding voice prepares to say goodbye

Through the hustle and bustle of Grand Central, a voice at its center helps guide passengers to their destinations. After 40 years with the MTA, Jake Kaloidas will retire just as the station marks its 100 years. Produced by John Makely, additional footage by Natalia Jimenez.

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