Nightly News   |  February 05, 2010

Toyota brings in outside quality control experts

The President of Toyota made an extensive public apology Friday for the safety problems that have frightened and confused millions of Toyota drivers. NBC's Brian Williams reports.

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This content comes from Closed Captioning that was broadcast along with this program.

>>> just above the 10,000 level.

>>> the president of toyota whose family name is on the door, after all, made an extensive public apology today for the safety problems that have frightened and confused millions of toyota owners and drivers, and they tarnished the brand's reputation for quality. the company announced it would take the unusual step of bringing in outside experts to review the quality control process. toyota estimates repairs and lost sales will cost about $2 billion in the first three months of this year.