Nightly News | October 25, 2011
BRIAN WILLIAMS, anchor: Well, the folks at Netflix have now admitted they learned a big lesson recently when they lost 800,000 customers by clumsily hiking prices, and now
the folks at Necco Wafers have learned the same thing: Protect your customer base. About two years back, Necco switched to all-natural ingredients like cabbage and beets, but it's supposed to be candy, and really if we wanted a salad, we'd buy one. So after a lot of hate mail from core customers, Necco is thankfully going back to artificial flavors and those great colors not found anywhere in nature.