Nightly News | September 19, 2012
>>> and customers on american airlines having a rough week so far with major delays on a majority of their flights. nbc's tom costello with us from the national airport in d.c. with what is behind this inconvenience. tom, good evening.
>> reporter: hi, brian, some travel experts are warning passengers to avoid the hub cities, maybe even board on alternative airlines as the delays mount. last september, 82% of american's flights were on time. so far, only 61% were on time. on sunday, 48%, monday, 39%, tuesday, 45%. today, more delays. what is the problem? well, american has imposed new cost-cutting conditions on its 7500 pilots as it re-organizes under bankruptcy protection . and now, the number of mechanical write-ups by pilots have jumped, some of them picking about seats that don't decline. and each write-up can play a flight. six calls are up, as well. the union insists there is absolutely no organized effort here. but whatever the reason, passengers are feeling it.
>> tom costello on the trouble on american tonight, thanks.