Nightly News | March 03, 2013
>>> imagine someone you knew suddenly went into cardiac arrest and those that could help refused because it was company policy. that's what apparently happened in the case of an elderly woman in california and a newly released 911 call provides an open look into what some senior facilities will and will not do for their resident. nbc's mig migle almaguer has the story.
>> reporter: 911 call came from glennwood gardens, a senior resident facility in bakersfield, california .
>> reporter: the management says its employees are not allowed to attempt cpr on its resident. "our practice is to immediately call emergency medical personnel for assistance and to wait with the individual needing attention until such personnel arrives. request that is the protocol we followed."
>> reporter: mary winters, an expert on senior care , says in california , independent living facility russ not legally required to provide medical care .
>> and it's really more like a hotel, where they will offer you concierge service , you will get meals, you will have housekeeping, they will change your bed, but you can't even get care in an independent living you.
>> reporter: 911 call at glenn wood lasted just over seven minutes, an emergency call that left the dispatcher pleading for help.
>> reporter: the victim was eventually rushed to a hospital where she was pronounced dead. her daughter says she is satisfied with her care but tonight, many others are wondering was enough done? miguel almaguer, nbc news, los angeles .