Nightly News | April 08, 2013
>>> the official airline quality rating is out and there are surprises. here are the most liked airlines in terms of quality. virgin america , jetblue, airtran and delta. united ranked last. hawaiian is at the top of the list for on-time performance. american airlines and expressjet are at the bottom. we'll put the entire list on our website tonight. by the way, it's not just you. consumer complaints directed at the airlines are up a full 20% this past year.