Nightly News   |  April 08, 2013

Virgin America tops airline quality rankings

The 2013 Airline Quality Rating Report found that on average passenger complaints went up, but on-time performance improved among U.S. airlines. NBC’s Brian Williams reports.

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This content comes from Closed Captioning that was broadcast along with this program.

>>> the official airline quality rating is out and there are surprises. here are the most liked airlines in terms of quality. virgin america , jetblue, airtran and delta. united ranked last. hawaiian is at the top of the list for on-time performance. american airlines and expressjet are at the bottom. we'll put the entire list on our website tonight. by the way, it's not just you. consumer complaints directed at the airlines are up a full 20% this past year.