Nightly News   |  October 01, 2013

Web glitches impede insurance sign-up

The health exchanges created by Obamacare were ready on Tuesday, but when healthcare.gov crashed, along with many state websites, it became nearly impossible to register.  NBC’s Tom Costello reports.

Share This:

This content comes from Closed Captioning that was broadcast along with this program.

>> other event that took place at midnight eastern time last night. the start of a major provision of the new health care law , which was, after all, at the crux of this fight that led to the government shutdown. today was the first opportunity for millions of americans to go to these new exchanges and sign up for insurance on obama care, and turns out so many people tried to do it that computers crashed. nbc's tom costello has more.

>> reporter: across the country, the computers were up and running, and with nearly 3 million people trying to get to the site, they crashed, making it difficult to register. in phoenix, the schultz family is waiting to enroll to quit their jobs and start a new business.

>> we wanted to weigh the options, suddenly we couldn't get in. so we were disappointed.

>> are you insured?

>> reporter: she wanted to sign up in person.

>> definitely worried about it. i have a few health issues going on with me, we need health coverage.

>> reporter: colorado was at last partly working, residents there can choose between bronze's silver and platinum coverage. in denver, we found a family earning $50,000 a year could buy silver coverage through kaiser permanente , after tax credits, they would be responsible for 2600 a year in the family deductible, and 20% of their expenses, capping, though, at $10,000 per year, if that is too expensive, they can choose bronze plans, lower monthly premiums, but higher deductibles and co-pays.

>> reporter: the insurance would cover radiation, chemotherapy, hearing aids and eye exams. but with so many glitches, many republicans insist that obama care is not ready.

>> my advice to people is buyer beware .

>> we'll speed things up in the next few hours to handle all of this demand that exceeds anything that we had expected.

>> reporter: the white house says the system is improving and people are signing up, but amid high demand, big delays on day one, tom costello.