Nightly News   |  October 22, 2013

Obamacare website contractor ‘dedicated’ to fixing glitches

In the three weeks since the Obama administration unveiled its new website for people who want to sign up for low-cost insurance coverage, the rollout has been rocky at best. CGI, the Canadian company behind, says it’s “doing our part to optimize” the website.  NBC’s Tom Costello reports.

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This content comes from Closed Captioning that was broadcast along with this program.

>>> as we have been reporting, this new website unveiled by the obama administration for folks who want to sign up for health insurance coverage has been a mess from the start. it would be a disaster for any company in the private sector . it's been a disaster for both the administration and the folks trying to sign up. it became very clear today, the administration is trying to move fast on a fix. nbc's tom costello has been covering all of it. he is with us tonight from our washington newsroom. tom, good evening.

>> reporter: hi, brian. the administration is calling its efforts to debug the website a tech surge, and it's bringing in experts from both government and the private sec is tore to help. obama adviser jeffrey z zients will provide help. and the lead on building the website, it says it's doing our part to optimize and dedicated to shortening transaction times, including data quality . the clock is ticking. december 15th is the deadline for people to sign up in order to have insurance by january 1st . but many industry experts say, insurance companies really need more time to process applications so the website needs to be working by mid november. the concern is that healthy 20 and 30-somethings, the people that really need to enroll, will give up the website isn't fixed soon. so this is a very high-priority inside the white house .

>> tom costello in our d.c. newsroom tonight, thanks.