Nightly News   |  November 08, 2013

White House scrambles to fix insurance glitches

The President recently apologized to those who haven’t been able to keep their health insurance as a result of the new health insurance law, something that will need to involve collaboration with state insurance commissioners, insurance companies and federal regulators. NBC’s Chuck Todd reports

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>>> in this country there is more to report tonight on the news we began with here last night and an interview with chuck todd . president obama apologized the to those americans who are not able to keep their current insurance as he promised. there is more on this front today. chuck todd is with us again from the white housement good evening.

>> reporter: good evening. the day after my interview with the president white house aides are scrambling to come up with a fix to fulfill the president's newest health care promise.

>> hello, big easy .

>> reporter: in new orleans the president again addressed the troubled health care rollout.

>> we have had this problem with the website. i'm not happy about that. but we're working overtime to make sure that it gets fixed.

>> reporter: yesterday, the president apologized for this promise.

>> if you like your current plan, you will be able to keep it.

>> you can keep your plan.

>> you will be able to keep your health care plan.

>> reporter: turns out that's not true. he pledged to fix it.

>> i have assigned my team to see what we can do to close some of the holes and gap miss the law. i am sorry that they are finding themselves in this situation based on assurances they got from me.

>> reporter: republicans pounced on the apology. speaker boehner issued this statement. an apology is certainly in order, but what americans want to hear is that the president is going to keep his promise. white house aides are scrambling to do just that. it's complicated.

>> well, there isn't, i would say at this point a specific plan.

>> reporter: the white house will have to negotiate with state insurance commissioners, insurance companies , and federal regulators to come up with a solution. at a minimum, the white house hopes to figure out a way for folk who is like their insurance to keep it, at least through the end of next year. all the glitches raised questions about the president's health care point person, kathleen sebelius .

>> she would be the first to admit that if we had to do it all over again there would have been a lot more questions that were asked in terms of how this thing is working.

>> reporter: today in atlanta, sebelius was asked about her standing with the president.

>> do you feel the president has your back?

>> yes, sir.

>> reporter: while they don't have that specific fix yet to announce, i'm the told they want to have it by next week because if they don't, brian, congress will take over. the white house doesn't want that.