Some U.S. fast-food restaurants are closing indoor seating areas or limiting hours of operation because of the spread of the Delta variant of Covid-19, according to franchisees.
McDonald's had temporarily closed indoor dining at nearly all U.S. locations in early 2020, but it reopened 70 percent by last month. The global burger chain said on July 28 that it was on track to open nearly 100 percent by Labor Day — barring any Covid resurgence.
But last week, McDonald's instructed its franchisees on steps they should take to re-close their dining rooms in areas where the Delta variant is rapidly spreading, according to internal company materials seen by Reuters.
"We have a much deeper sense of what actions make a difference for the safety of our restaurant teams and crew," McDonald's USA President Joe Erlinger said during a Wednesday meeting, according to the materials.
In Wednesday's conference call, McDonald's executives recommended franchisees consider closing indoor seating in counties where Covid cases exceed 250 per 100,000 people on a rolling three-week average.
The materials did not specify how many locations have shut indoor seating or could soon do so.
One McDonald's franchisee who operates multiple locations told Reuters it had to bar indoor seating at several restaurants.
But expected closures are fewer than the number that shuttered in spring of 2020, when the pandemic first hit the United States.
"We’re monitoring the impact of the Delta variant closely and recently convened together with our franchisees to underscore existing safety protocols, reinforce our people first approach and provide updates on the rise in cases in the country," McDonald's said in a statement on Friday.
Drive-thru, carry-out and delivery helped fast-food sales rise this year despite shuttered dining rooms. But franchisees told Reuters that sales went up further when indoor seating reopened.
PMTD Restaurants had to cut hours in a few of its nearly 40 KFC and Taco Bell restaurants in Alabama and Georgia because they were short-staffed when several employees became infected with Covid-19, according to Bill Byrd, president of PMTD Restaurants.
That impacts Taco Bell locations in particular, because closing at 8 p.m. instead of midnight or later means the restaurants lose late-night customers, who can make up 20 percent of business, Byrd said.