Local LGBTQ centers fight big battles with few resources, report finds

Most LGBTQ centers rely on volunteers: 25 percent have no paid staff, and 32 percent have less than five paid staff members.
by Avichai Scher /
Image: Kathryn McBride and Mary Jo Schnell
The staff of OutCenter in Benton Harbor, Michigan. Part-time program coordinator Kathryn McBride, left, and Executive Director Mary Jo Schnell.Courtesy Mary Jo Schnell

LGBTQ community centers across the U.S. serve more than 40,000 clients a week, but many have no physical space or paid staff, according to a report released this week.

Naomi Goldberg, policy and research director at Movement Advancement Project (MAP), a group that researches LGBTQ issues, is a lead author of the study. She told NBC News the report highlights the range of conditions LGBTQ centers operate under.

"In this climate, where LGBT rights are facing challenges, centers offer a place for LGBT people to connect and organize."

“People often think of LGBT centers as huge organizations, like centers in LA or other big cities,” Goldberg said. “But there’s centers in rural areas like South Dakota that are also on the front lines, without many resources.”

The report is a joint effort by CenterLink, an organization that supports LGBTQ centers across the country, and MAP. The survey data include 128 centers that opted to participate, out of 219 identified. They’re located in 40 states, D.C. and Puerto Rico.

Many centers face tough financial realities. The study found 45 percent of centers have annual budgets under $150,000. Most rely heavily on volunteers: 25 percent have no paid staff, and 32 percent have less than five paid staff members. Ten percent have no physical space, and just 27 percent own their own space.

Despite this, the services centers provide are broad.

Two-thirds offer direct physical or mental health services, such as counseling, peer-led programs, and prevention and testing services for HIV and other sexually transmitted infections. A majority also provide counseling for domestic violence as well as a suicide hotline.

Image: LGBT Community Center Survey Report
2018 LGBT Community Center Survey Report, Assessing the Capacity and Programs of Lesbian, Gay, Bisexual, and Transgender Community Centers.CenterLink

Job training services are also key to serving the community. Two-thirds report that more than half of the people who access their programs earn less than $30,000 a year. Almost 75 percent of centers offer computer access and many offer job training programs.

“Centers recognize that LGBT people are more likely to be low income and need employment, especially for transgender people and people of color,” Goldberg said. “They need a safe and affirming space where they don’t need to explain their gender identity to find assistance.”

Goldberg also noted that centers are serving a role in public policy fights, with 93 percent active in efforts to educate the public and effect policy.

“In this climate, where LGBT rights are facing challenges, centers offer a place for LGBT people to connect and organize” she said. “They’re registering voters and active in fights on the state and local levels.”

The work of changing public opinion is particularly challenging in rural areas, where centers with steep obstacles often have few resources.

OutCenter in Benton Harbor, Michigan, has just one full-time staff member: Mary Jo Schnell, its executive director. The center serves an area of about 40,000 people that is 81 percent rural in the southwest part of the state, a two-hour drive from Chicago.

Schnell moved to Benton Harber for the job in 2015 from Chicago, after working as a consultant since 2012. She said social attitudes toward LGBTQ people in the area “are like going back 20 years, especially since the 2016 election."

"It’s night and day from Chicago," she added.

The center had $177,000 in income in 2017, which includes the dollar value of services professionals offer the organization for free, almost $29,000 according to Schnell.

The center offers groups for mothers of LGBTQ kids, after-school drop in hours, “the pastor is in” sessions with religious leaders, and a support group that addresses various issues, including employment.

“In Michigan, you can be fired or denied housing for being gay,” Schnell said. “We talk about how to navigate the workplace.”

Image: Austin Carter
Austin Carter receiving OutCenter Award for GSA leadership from Mary Jo Schnell in 2017. Carter was a participant in OutCenter's "Teen Pride" program and than founded a gay-straight alliance at his school. Courresy Mary Jo Schnell

To affect broader social change, however, the center focuses on educational programs that have broader reach and can affect systemic change.

OutCenter recently led an inclusion training at Lakeland Health, a large employer in the area. Schnell said soon after, a teenage girl called and said after her mother attended the training, she was now allowed to attend programming at the center.

The LGBTQ community center report spotlighted OutCenter for its work on creating change for LGBTQ youth.

The center's “Teen Pride” program serves as a gay-straight alliance. Schnell said that when they started it there was only one alliance in the area. Now, more have popped up as teens experience the “Teen Pride” program and lobby for alliances in their own schools.

“It’s a place that is incredibly hard to step up and step out,” Schnell said. “I’m humbled by the courage of these kids in the face of that. Watching them grow has been the biggest gift of my life.”

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