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Read Blue Shield of California's statement

Company responded to Dateline NBC's investigation into the health care industry.
/ Source: Dateline NBC

Dateline NBC asked Blue Shield of California about the Gannons' case, but privacy laws prohibit an insurance company from discussing a patient without a release.  Patrick Gannon's father refused to sign Blue Shield's release, and the company refused to accept a release Pat Gannon Sr. prepared. Instead, the company sent us this statement.

Unfortunately, federal privacy laws prevent us from discussing this situation.  From what we have been told by Dateline, it is clear that viewers will not receive a fair and accurate depiction of the facts.  We regret that we cannot tell our side of the story.