JetBlue's Senior Vice President and Treasurer Mark Powers says that despite some nagging issues, the company is pleased with the efficiency of its transition to a new reservation system.
Speaking at an investor conference Thursday, Powers says there are still some problems with kiosks and long hold times for the airline's customer service number. But he adds the issues are minimal compared with other airlines' transition attempts.
The switch, which was two years in the planning, took place last weekend. The airline's Web site was shut down for about 24 hours. Passengers also could not book travel or check in online.