Delta Air Lines blames a paperwork mix-up for sending two children to wrong destinations.
Delta says the children were connecting through Minneapolis-St. Paul International Airport on Tuesday as part of the airline's unaccompanied minor program. Because of a "paperwork swap," Delta says a boy ended up in Cleveland instead of Boston while a girl was sent to Boston instead of Cleveland. Delta says the children were under airline supervision at all times.
Company spokesman Paul Skrbec calls the situation "exceedingly rare, and we take it very seriously."
Delta says it has apologized to the families, sent the children to their final destinations at no cost, arranged full refunds for the children's tickets and provided credits to the families for future travel.