WAKEFIELD, Mass., Sept. 23, 2010 (GLOBE NEWSWIRE) -- Comverse Visual Voicemail has been deployed by TMN, Portugal's largest mobile operator, to enable users to hear voice messages as soon as they are recorded – without requiring specific handsets.
To ensure mass-market availability, TMN Portugal selected a "clientless" form of Comverse Visual Voicemail, which notifies subscribers with a multimedia message (MMS) about the caller's identity and message length and time. Subscribers then click to listen, and the message also can be easily stored and forwarded.
"By infusing voice messaging with unbeatable speed and ease of use, Voicemail-to-MMS makes voicemail highly attractive to our users," said Mário Sousa, Head of Data and Content at TMN. "Comverse's clientless Visual Voicemail solution enables us to extend the service to the broadest number of consumers. As we expected, there is positive impact on the number of messages deposited, message retrievals, calls returned and overall user satisfaction. The Voicemail-to-MMS service is clearly answering our ultimate goal of increasing voicemail usage."
The global market leader, Comverse has more than two-thirds of visual voicemail commercial deployments worldwide.
"Clientless deployment puts Visual Voicemail where it should be — into the hands of as many users as possible -- as fast as possible," said Dror Bin, President of Global Sales at Comverse, the world's leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management, and IP communications.
"Results from TMN support the principle that when callers know message delivery is instantaneous, they deposit more voice messages. Similarly, the relevance of immediate listening stimulates people to return more calls," Bin said. "The bottom line is greater user satisfaction and higher voicemail usage, which operators report can increase as much as 30 to 50 percent. Moreover, adding multimedia capabilities to voicemail paves the way for several attractive revenue generating opportunities and services, such as branding and mobile advertising."
TMN is a subsidiary of the Portugal Telecom Group and the leading mobile telecommunications provider in Portugal, with more than 7 million customers.
Investing in the ongoing diversification of solutions tailored to individual and professional needs, TMN makes technological innovation and orientation towards the client drive its overall activity, supported by constant investments to strengthen the network coverage and the quality of service.
TMN has a history of leading the mobile market in Portugal with attractive, advanced services. In 1995, TMN was the first company anywhere in the world to introduce a pre-paid service with top-up facilities, using a model that was later adopted by operators around the globe. More recently, TMN made history when it became the first operator to launch video call mobile service within the Portuguese market, simultaneously becoming the 3rd operator to launch this service in Europe. To date, TMN has launched a set of innovative 3G, 3.5G and 4G services.
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Comverse is the world's leading provider of software and systems enabling value-added services for voice, messaging, mobile Internet and mobile advertising; converged billing and active customer management; and IP communications. Comverse's extensive customer base spans more than 125 countries and covers over 450 communication service providers serving more than two billion subscribers. The company's innovative product portfolio enables communication service providers to unleash the value of the network for their customers by making their networks smarter. Comverse's solutions support flexible deployment models, including in-network, hosted and managed services, and can run on circuit-switched, IP, IMS or converged network environments. Comverse is a subsidiary of Comverse Technology, Inc. (Pink Sheets:CMVT). For more information, visit .
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