SUNNYVALE, Calif., Oct. 18, 2010 (GLOBE NEWSWIRE) -- Queplix™ Corp., a leader in data virtualization, will host a free webinar titled Improve Customer Service and Increase Customer Retention on October 20, 2010 at 10 a.m. pacific daylight time. Featuring The 451 Group research director Sean Hackett and Michael Zuckerman, chief marketing officer of Queplix, the webinar will address how organizations can empower their support teams with the integrated customer relationship management (CRM) systems they need to resolve customer issues faster and better, improve quality of service, increase customer retention, and lower costs.
"With CRM increasingly moving to the cloud, organizations face a new set of requirements that demand rapid integration of their on-premise customer support systems with cloud-based systems such as Saleforce®," said Sean Hackett, Research Director, The 451 Group. "Next generation data virtualization technologies can enable this much needed rapid integration, while helping customers achieve the return on investment they seek from better customer service and increased customer retention."
The October 20th webinar is part of a series presented by Queplix that expands on the advantages of new data virtualization technology and how it can increase business value in areas such as CRM. To register for the Queplix webinar, visit: Improve Customer Service and Increase Customer Retention.
For more about next generation data virtualization technology, download a free white paper at: The Power of Data Virtualization: Changing the Face of Data Integration and Data Management.
About Sean Hackett, The 451 Group
Sean Hackett has more than a decade of experience as an IT industry analyst and consultant. Throughout his career, he has closely tracked the evolution of the IT services industry. Prior to The 451 Group, Hackett worked in CA Inc's Corporate Planning and Strategy organization as a Senior Principal. In this role, he supported the company's executive leadership team and board of directors in identifying and investigating new strategic opportunities.
Before CA, he directed IDC's IT Outsourcing and Utility Computing research program, where he was at the vanguard in identifying the disruptive potential of the cloud service-delivery model. During his tenure at IDC, Sean wrote several groundbreaking studies on the evolution of various IT services markets, including managed network services, IT outsourcing and cloud computing. While at IDC, Sean was a frequent industry speaker on the changing dynamics of IT service delivery.
Prior to IDC, Sean worked at Deloitte Consulting as a Senior Consultant in the firm's Outsourcing Advisory practice, where he engaged with clients to identify IT sourcing strategies that best fit their business and financial goals. Sean was also one of seven selected from several thousand applicants to participate in Fidelity Investments' prestigious Associates Management Development Program.
About Queplix Virtual Data Manager™ (QVDM)
Queplix Virtual Data Manager enables companies to automatically and securely integrate cloud, SaaS and on-premise applications with speed and simplicity. This benefits application areas like customer relationship management (CRM), where cloud-based solutions such as SalesForce.com® require integration and ongoing data harmonization with on-premise applications – PeopleSoft®, Siebel®, SAP® Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and many others – to provide a consistent view of customers. Consistent data enhances customer service, reduces operating costs and increases operational effectiveness.
Queplix solutions can be implemented to enable consistent views and manageability of this vital information in days versus months. As a result, customers achieve far greater agility, cost savings and rapid return on their investment than with alternative technologies.
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About Queplix Corp.
Queplix is a leader in data virtualization technology that enables our customers to automatically and securely integrate cloud, SaaS and on-premise applications and data with speed and simplicity. Uniquely, Queplix brings powerful data management to automatically harmonize the integrated applications and data for higher business value. Our customers benefit from greater cost savings and rapid return on investment. Queplix has thousands of users around the world, serving customers such as The Home Depot, Homesite and Sony Ericsson. Please visit for more information.
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