STAMFORD, Conn., Feb. 25, 2011 (GLOBE NEWSWIRE) -- The results are in and PPL Electric has done it again. J.D. Power and Associates has released its 2011 Electric Utility Business Customer Satisfaction Survey and for the ninth time in twelve years the Pennsylvania utility has ranked highest in customer satisfaction among large utilities in the eastern United States
MXenergy, one of the nation's leading independent energy suppliers who provides electricity to PPL customers, applauds the utility for its strong history of customer support.
"This award is a real testament to PPL Electric and all of its employees," says Jeffrey Mayer, MXenergy President and CEO. "We want to congratulate them not only on this year's award but for their obvious long-term commitment to excellence and customer satisfaction. Customer satisfaction has always been a core value for MXenergy and another reason why I am so proud of our strong working relationship with PPL."
MXenergy began providing electricity to PPL customers in January of 2010. By the end of December 2010, MXenergy helped PPL Electric consumers save more than $2.5 million in utility costs.
The J.D. Power and Associates study uses a 1,000-point scale to rank companies on issues such as power quality and reliability, billing and payment, corporate citizenship, communications and customer service.
The award is the company's 17th overall, more than any other utility in the country, since J.D. Power and Associates began studying customer satisfaction among electric utility customers.
MXenergy is one of the fastest growing retail natural gas and electricity suppliers in North America, serving approximately 500,000 customers in 41 utility territories in the United States and Canada. For over 11 years, the company has provided millions of customers with a choice in how they purchase energy to run their homes and businesses. Founded in 1999 to provide natural gas and electricity to consumers in deregulated energy markets, MXenergy helps residential customers and small business owners control their energy bills by providing both fixed and variable rate plans. MXenergy is committed to best practices in environmental conservation, supporting local communities through various outreach programs and is a member of the Chicago Climate Exchange. More information can be found at
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