BEDFORD, Mass., Feb. 28, 2011 (GLOBE NEWSWIRE) -- The proliferation of mobile communications is having a profound impact on consumer behavior. Today's consumers are texting more, making fewer phone calls and demanding information in ways that suit their "on-the-go" lifestyle and self-service nature. Few companies, however, are keeping pace with these evolving consumer communications preferences. The mobile revolution and consumer demand for real-time self-service options dictate changes in the way organizations interact with their customers.
Achieve Breakthrough Results: Add Text to Your Voice Messaging Strategy
Proactive communications strategies using various combinations of automated voice messaging and text messaging have proven to increase customer satisfaction, accelerate response times, and lower costs. On March 3, 2011, SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand, multi-channel proactive customer communications, will host a 30-minute webcast to discuss:
- Successful multi-channel communication techniques used by leading organizations
- Key considerations for adding text messaging into a customer communications strategy
- Voice and text messaging strategies used to proactively communicate throughout marketing, customer care, payments and collection activities
About SoundBite Communications
SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit SoundBite.com for more information.
SoundBite is a registered service mark of SoundBite Communications, Inc.
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CONTACT: Media Contacts: Marie Ruzzo SoundBite Communications +1 781 897 2632 mruzzo@SoundBite.com Julie Goldman or Michael McDonough Schwartz Communications +1 781 684 0770 SoundBite@schwartz-pr.com