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E-mail newsletters and SMS alerts FAQ

Information on how to manage your newsletter and alert subscriptions on

What e-mail newsletters and SMS mobile text alerts are available?
E-mail newsletters and SMS mobile text alerts are available on topics such as breaking news, major events in sports or entertainment, the day's political developments, and your favorite NBC News and msnbc shows.

Visit to see a complete list of newsletter offerings and visit to see a complete list of SMS offerings.

Will I be charged for SMS mobile text alerts? does not charge for SMS mobile text alerts, however some cell phone carriers do charge a small fee to send or receive a text message. Message and data rates may apply, so check your mobile plan. By subscribing to a SMS mobile text alert, you agree to these terms and conditions and not hold responsible for any charges appearing on your mobile bill, or deducted from your pre-paid account. Services are available on most major carriers including AT&T, Verizon Wireless, Sprint and T-Mobile.

How do I manage my e-mail newsletter subscriptions?
To manage your e-mail newsletter subscription preferences, visit or select the manage subscriptions link at the bottom of your email newsletter. Log in to your account or register for a new one. Registration is free and will allow you to participate on,, and Newsvine, our community website.

Once logged in, select the subscribe button next to the newsletters you wish to receive via e-mail. Once you have completed your selections you will receive a confirmation message by e-mail stating your recent updates.

How do I unsubscribe from e-mail newsletters?
Click the unsubscribe link at the bottom of the e-mail. You can also visit, log in, and then select the unsubscribe button next to the newsletter you no longer wish to receive.

How do I manage my SMS text alert subscriptions?
To manage your SMS text alert subscription preferences, visit On your mobile device, text the alert name to the corresponding short code to sign up for the alert(s) you would like to receive. Once you have submitted your text you will receive a reply via text message confirming your subscription.

How do I unsubscribe from SMS mobile text alerts?
Using your mobile device, reply to the SMS mobile text alert with the word STOP. You will be unsubscribed from all alerts sent from that number.

I am receiving unwanted email newsletters. How do I stop them?
If you haven't subscribed to our newsletters but are receiving headlines from, your e-mail client may be subscribed to one of our RSS feeds. Your software should offer you help in changing your settings or unsubscribing from the RSS feed. Information on how to do this with Outlook 2007 is available here. In addition to unsubscribing from a feed, you can archive or delete older RSS items. More information on this feature is available here.

Can I change how often e-mail newsletters and SMS mobile text alerts get sent to me?
Unfortunately, frequency controls are not available at this time. Most e-mail newsletters are sent five times per week. For specific newsletter frequency listings and other details about each individual newsletter go to and select the preview link next to a newsletter. For SMS frequency information, visit

I’ve lost my password. Can you send it to me?
For security purposes we can’t see your password or reset it for you. You can reset it by going here and completing the “Forgot your password?” form.

How do I change my e-mail address?
Visit Sign in to your account, and then click on the Account Settings tab to access your Account information. Here you can change your e-mail address. Once done, click “Save Your Profile.”

How do I report a problem?
If your question about SMS mobile alerts wasn’t answered in these FAQs, please text HELP to 67622.