IE 11 is not supported. For an optimal experience visit our site on another browser.

Personal banking help for hurricane victims

Latest information regarding financial institutions located in the area affected by Hurricane Katrina. Customers can find out which locations are open and any special offers for customers affected by the storm.
/ Source:

Click the links below for the latest information from the financial institution.



For the latest branch closures and special offers, click here. For answers to some of the most frequently asked questions from customers impacted by Hurricane Katrina, click here.

  • TeleBanking/Customer Service: 1-800-AMSOUTH (1-800-267-6884)

(formerly Bank One)
For the latest information on bank closures and special offers for hurricane victims, click here.

  • Mortgage loan customers: 1-800-848-9136
  • Home Equity loan and line customers: 1-800-836-5656
  • Chase Home Finance has set up an emergency property damage
    and insurance claim hotline: 1-877-530-8951
  • Credit card customers: 1-800-945-2006
  • Auto loan customers: 1-800-336-6675
  • Bank customers: 1-877-226-5663

All Colonial Bank offices in the hurricane affected areas of Alabama and South Florida are now open, with all keeping regular business hours.

  • Customer service: 1-877-502-2265
  • For the latest branch closures, click here.
  • For special offers for consumers, click here.
  • For special offers for small businesses, click here.
  • Customer service: 1-800-COMPASS (1-800-266-7277)
  • Consumer credit cards: 1-800-239-5175
  • Small business credit cards: 1-800-316-0207

Hibernia National Bank
For the latest information from Hibernia, click here.

  • TeleService-24 Service: 1–800-666-4417
  • Customer Emergency Hotline: 1-877-706-4233

For the latest information, .

  • Main customer service: 800-290-2358

For the latest updates and a list of closed branches, click here.

  • General customer service: 1-800-REGIONS (1-800-734-4667)
  • Loan: 1-800-588-1267
  • Mortgage: 1-800-986-2462
  • Student loans:  1-800-422-7404
  • Online banking:  1-800-395-1856

For a list of closures and reopenings, click here. For special offers for customers affected by the hurricane, click here.

  • Mortgages: 1-800-844-2400
  • Consumer and business loans: 1-888-876-5737
  • All other issues: 1-800-243-2524

For a list of branch closures and reopenings, click here. For personal banking assistance for customers affected by the hurricane, click here. For banking assistance for business customers affected by the hurricane, click here.

  • Customer service: 1-877-611-9448
  • Lost/stolen card: 1-800-326-3501
  • Online banking & BillPay: 1-877-611-9448
  • Trust & wealth management: 1-800-651-9227
  • Whitney Securities: 1-800-385-4188
  • International: 1-713-951-7730

Hurricane victims should call 1-800-556-8172 to work out a payment plan. The finance division is sending a crisis team to help dealers who may have been affected by the storm, a company spokesperson said.

Ford Credit
Customers affected by Hurricane Katrina have the opportunity to defer up to two vehicle payments without paying extension fees under the Disaster Relief Program. The program is open to customers living in counties that FEMA has declared federal disaster areas as a result of the storm.

Ford Credit customers who are eligible for the Disaster Relief Program should receive letters next week with instructions on how to register. Customers must register within 60 days to qualify. Deferred payments are due at the end of the contract term. Customers may also call, 1-800-723-4016, to register.

GMAC Financial Services
To defer their car loan payments, customers affected by Hurricane Katrina should contact their local GMAC offices for an extension of up to 90 days. The company also will waive late charges for people who have been affected by the hurricane. Customers can also call the customer service line at 1-800-200-4622.