"I want to apologize for the way I handled the layoffs last week," the executive, Vishal Garg, wrote in a letter Tuesday to current employees.
"I failed to show the appropriate amount of respect and appreciation for the individuals who were affected and for their contributions to Better," he wrote.
Garg wrote that he owns "the decision to do the layoffs" but admitted that he could have executed it better.
"I realize that the way I communicated this news made a difficult situation worse. I am deeply sorry and am committed to learning from this situation and doing more to be the leader that you expect me to be," he wrote.
Garg apologized after a video went viral on social media showing him firing about 15 percent of the company's workforce.
He began the Zoom call by thanking everyone for joining the virtual meeting before he said he had "not great news.”
"The market has changed, as you know, and we have to move with it in order to survive so that hopefully we can continue to thrive and deliver on our mission," he said in a video shared on TikTok.
"This isn’t news that you are going to want to hear, but ultimately it was my decision, and I wanted you to hear it from me,” he said. “It’s been a really, really challenging decision to make. ... But we are laying off about 15 percent of the company."
The person who recorded the video cursed at Garg as he announced the mass termination.
“If you’re on this call, you are part of the unlucky group that is being laid off. Your employment here is terminated, effective immediately," Garg continued.
He told the affected workers that they would receive about a month's pay and three months of benefits and that human resources would reach out to them through their personal email accounts.
An employee who asked to remain anonymous for fear of retaliation said he was shocked.
“I thought I was safe. I had perfect reviews and thought I was an integral part of the team," he previously told NBC News. "It’s a bummer, because I know I worked really hard to help build up that company, and it looks like I just wasted my time."
The former employee, who had worked with the company for a year and a half, said Wednesday that the apology letter was a public relations stunt.
“My big issue is I know how much I put into the company, helped building it up for him, and then he didn’t address any of his derogatory comments at all," the employee said in a phone call. "I mean, it’s just a PR move. … It didn’t really do much for me, because, I mean, I feel like he basically trashed everyone out the door. It was very unprofessional.”
He said he was so stunned about being unexpectedly fired that he couldn't even tell his wife at first.
"I’m just really disappointed. All the work and success I achieved there … and then to be kicked on the way out the door is really unacceptable," he said.
Garg did not immediately respond to a request for comment Wednesday.