"I had a really bad day, and, I just don't know," the boy said at the start of the Jan. 14 call.
Our dispatchers never know what the next call might be.They train for many emergency situations, homework help is not one they plan for. We don't recommend 911 for homework help but this dispatcher helped a young boy out and brightened his day.@PoliceOne@apbweb@wlfi@WTHRcompic.twitter.com/w3qCYfJP7O
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Bundy responded: "What happened at school that made you have a bad day?"
The boy then informs her: "I just have tons of homework."
As it turns out, the boy, who has not been identified, needed help with fractions. Bundy helped him solve the math problem that he had described as "so hard."
Afterward, he thanked her.
"I'm sorry for calling you, but I really needed help," the boy said.
Lafayette Police Sgt. Matt Gard told NBC News on Monday that Bundy, who has been a dispatcher with the department since April 2016, is "a very hard worker."
"She’s always very dedicated to what she does," he said.
Dispatchers receive hundreds of calls a day, Gard said, adding that the Jan. 14 call happened to come at a time of day when the department's dispatch center was not very busy.
"They do receive some oddball requests," he said. "But this situation of calling asking for homework help — I’ve been in law enforcement for 13 years and I don’t know I’ve ever heard of this happening."
Gard said the call was placed from a cell phone that is only able to call 911.
The department does not recommend calling 911 for homework help, Gard told NBC News, but they are glad that Bundy was able to help the young boy and to have hopefully brightened his day.
Janelle Griffith is a breaking news reporter for NBC News.