The Kentucky doctor forcibly dragged off a United Airlines flight in an incident that went viral gave his first interview since the 2017 episode, detailing what he said is the lasting impact on his physical and mental health.
Dr. David Dao spoke to ABC News and said after watching the video for the first time, “I just cried.”
In the video, Dao declined to get off the overbooked United flight, and Chicago Department of Aviation officers dragged him off the plane. Passengers on the Chicago to Louisville, Kentucky, flight recorded a bloodied Dao being violently removed from his seat.
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Dao, who is Vietnamese-American, told ABC News that after he hit his head on the plane’s low ceiling, the rest of the encounter is blurry. "After that, to be honest, I don’t know what happened," he said.
"Flight 3411 was a defining moment for United Airlines and it is our responsibility to make sure we as a company and all of our 90,000 employees continue to learn from that experience," the airline said in a statement to NBC News Tuesday.
"The changes we have implemented since that incident better serve our customers and further empower our employees," United continued.