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Zoom goes down, bringing much of the remote workplace and classroom to grinding halt

Video conferencing service suffers Monday morning glitch, much to the delight of some users.
Image: A student takes classes online with his companions using the Zoom APP at home
A student takes online classes at home using Zoom during the coronavirus outbreak in El Masnou, north of Barcelona, Spain on April 2, 2020.Albert Gea / Reuters

Zoom, the video conferencing service that's become ubiquitous in the remote-work pandemic life, suffered a mass outage on Monday morning, the company acknowledged.

"If you're having trouble connecting to Zoom, we have identified the issue and are working on a fix," San Jose-based Zoom said in a statement at 10:23 a.m. EDT. "We're so sorry about the inconvenience."

The outage might have affected millions of employees, with meetings that have moved online in the pandemic, and students, in perhaps their first day of the new remote fall semester.

American University law professor Robert Tsai retweeted an announcement about Zoom's outage and added: "Getting ready to teach first day of class and get this email."

But Penn State student Conor Camazine tweeted the "This is fine" gif, adding the hashtag #zoomdown and observing, this "is definitely one way to get myself back into taking a full class load."

By 12:14 p.m. EDT, Zoom announced that "meeting and webinar service has been restored for the majority of users" and then at 12:44 p.m. EDT, the company declared that "everything should be working properly."

"We are continuing to monitor the situation," Zoom said. "Thank you all for your patience and our sincere apologies for disrupting your day."