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General Motors CEO Mary Barra met for about two hours in Washington, D.C., on Monday evening with families of crash victims, the attorney for the families told NBC News.
"I think all of my clients were given a chance to share their individual and very painful stories one by one," Robert Hilliard, the attorney, said. "(Barra) was very respectful and told them face-to-face that she was sorry and assured them she would make things right."
The automaker has come under fire for its delayed response to an ignition switch problem so far linked to at least 12 deaths and 31 crashes.
All told, there were 22 family members at the meeting Monday, Hilliard said. All but one of the relatives were represented by him. Hilliard said he had sent an open letter to Barra requesting the meeting.
The family members showed Barra photographs of loved ones who had died, Hilliard said, adding that many of them wept.